Unpaid Account Report does not reflect the total amount owed

[D. Cochran]

My Unpaid Accounts Report for one of my clients does not show the correct balance.   This particular client owes about twice as what is reflected in this report!  When I run an Invoices Report, it does show the correct balance.  Why the discrepancy?

[RVM]

Could you see it logged in the Journal?

[D. Cochran]

I'll admit I'm new to Express Invoice, so when you say "Journal," are you speaking of my Open Invoices List?  All paid and unpaid invoices do show correctly in Open Invoices List. 

[elk]

The Journal option is not available in Express Invoice, it is for Express Accounts. Now, if the issue is with one customer, you can try to run "Recalculate Customer Balance" option to recalculate the balances. To do that, please click on View menu > Customers > select (highlight) the customer from the Customer window > go the Customer menu > Recalculate Customer Balance > confirm you want to Recalculate 

[D. Cochran]

1 minute ago, elk said:

The Journal option is not available in Express Invoice, it is for Express Accounts. Now, if the issue is with one customer, you can try to run "Recalculate Customer Balance" option to recalculate the balances. To do that, please click on View menu > Customers > select (highlight) the customer from the Customer window > go the Customer menu > Recalculate Customer Balance > confirm you want to Recalculate 

Thank you!