Claus Dall-Hansen Posted August 30, 2022 Share Posted August 30, 2022 Hi. Just installed Pixillon. Wanted to convert Apple HEIC pictures to JPG. I add the images and the all looks fine to launch conversion. However, picture is not shown in Preview area and the converted file is "black". It does not open in any image viewer. Any suggestions will be appreciated Link to comment Share on other sites More sharing options...
n1x1 Posted August 31, 2022 Share Posted August 31, 2022 Hi @Claus Dall-Hansen, I suggest you to contact NCH technical support, here is the link:https://www.nch.com.au/support/index.html Link to comment Share on other sites More sharing options...
keithm Posted August 31, 2022 Share Posted August 31, 2022 I have the same issue. heic to jpg for 10 files gives me 10 identically-sized jpgs (187KB), all of them black. Original heic files range in siae from 1 to 2MB. I have put in request for tech support, but seems like a forum discussion is more appropriate when multiple users are hitting the same problem. Link to comment Share on other sites More sharing options...
keithm Posted August 31, 2022 Share Posted August 31, 2022 Also want to confirm that the preview area in Pixillion does not show the heic file. Preview shows white/grey checkerboard. Dimmensions look reasonable (4032x3024) but color depth is 0bpp. Link to comment Share on other sites More sharing options...
Claus Dall-Hansen Posted August 31, 2022 Author Share Posted August 31, 2022 Really appreciate all your comments and suggestions. I will also contact Technical Support. Regards Link to comment Share on other sites More sharing options...
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