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Conversion does not work


Claus Dall-Hansen
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Hi.  Just installed Pixillon. Wanted to convert Apple HEIC pictures to JPG.  I add the images and the all looks fine to launch conversion.  However, picture is not shown in Preview area and the converted file is "black".  It does not open in any image viewer.  Any suggestions will be appreciated

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I have the same issue. heic to jpg for 10 files gives me 10 identically-sized jpgs (187KB), all of them black. Original heic files range in siae from 1 to 2MB. I have put in request for tech support, but seems like a forum discussion is more appropriate when multiple users are hitting the same problem.

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Also want to confirm that the preview area in Pixillion does not show the heic file. Preview shows white/grey checkerboard. Dimmensions look reasonable (4032x3024) but color depth is 0bpp.

 

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