Only exports 16 bit

[shosty]

Hello. I have the Masters v.9.44 and it is only exporting 16bit files. The settings are correct.  I've tried several different files that are 24 bit and I export them as 24 bit files but MixPad renders them as 16bit. Any ideas? I never had this problem with previous versions.  

[EIB]

Hi!

Thanks for reaching out.

To better address your concern, kindly send us the project file along with all the associated media files (source video/source audio) within the project folder.

Kindly use a cloud storage service (Google Drive/DropBox/WeTransfer/etc.) of your choice then please send us the transfer link so that we may be able to access the files.

Thank you for your cooperation.

===

You may also open a support ticket through this link https://www.nch.com.au/support/index.html if you need immediate and direct assistance.

[shosty]

14 hours ago, EIB said:

Hi!

Thanks for reaching out.

To better address your concern, kindly send us the project file along with all the associated media files (source video/source audio) within the project folder.

Kindly use a cloud storage service (Google Drive/DropBox/WeTransfer/etc.) of your choice then please send us the transfer link so that we may be able to access the files.

Thank you for your cooperation.

===

You may also open a support ticket through this link https://www.nch.com.au/support/index.html if you need immediate and direct assistance.

 

Great! Here are the files,

https://1drv.ms/u/s!ApqBy6mPLq5Ji499xEBDUxg07nhEKA?e=9qqCaq

Thank you!

 

[shosty]

On 7/15/2022 at 12:56 AM, EIB said:

Hi!

Thanks for reaching out.

To better address your concern, kindly send us the project file along with all the associated media files (source video/source audio) within the project folder.

Kindly use a cloud storage service (Google Drive/DropBox/WeTransfer/etc.) of your choice then please send us the transfer link so that we may be able to access the files.

Thank you for your cooperation.

===

You may also open a support ticket through this link https://www.nch.com.au/support/index.html if you need immediate and direct assistance.

Any word?? Are you getting the same result?

[shosty]

I decided to just uninstall the new software and reinstall the old software.

The old version works just fine. I'll just keep that.

[CaterinaMichels]

On 7/15/2022 at 10:26 AM, EIB said:

Hi!

Thanks for reaching out.

To better address your concern, kindly send us the project file along with all the associated media files (source video/source audio) within the project folder.

Kindly use a cloud storage service (Google Drive/DropBox/WeTransfer/etc.) of your choice then please send us the transfer link so that we may be able to access the files.

Thank you for your cooperation.

===

You may also open a support ticket through this link https://www.nch.com.au/support/index.html if you need immediate and direct assistance.

I think I will open a support ticket.