David74W Posted June 21, 2022 Share Posted June 21, 2022 Hi I used to use this program all the time and I loved it. Been a couple years. Re-downloaded. Even repurchased a license. Uninstalled old versions. Unistalled new versions and re-installed. Updated Windows. Same error every single time, no matter what: "Playback Failed. Please check that your audio hardware is functioning properly. Go to options-playback blah blah blah" I go there, and there's only two options: 1) Default. 2) Realtek Speakers/headphones. I try both. Same error. I plug in headphones. I take out headphones. Same error. Again and again no matter what. Running Windows 10 on a Dell. Can anyone solve this maddening issue for me? I'm under an extreme deadline. PS The irony in this is that when it gives me the error, it plays a sound. So it won't play the mp3, but it will play the BLOOP ERROR sound. Awesome. Link to comment Share on other sites More sharing options...
gsp_runner Posted June 22, 2022 Share Posted June 22, 2022 Try to uninstall Express Scribe. Uninstall the audio driver. Restart your computer. Reinstall audio driver and Express Scribe. If the issue exist, open a support ticket here: https://www.nch.com.au/support/supportcontact.html?software=Scribe&support Link to comment Share on other sites More sharing options...
David74W Posted June 22, 2022 Author Share Posted June 22, 2022 I tried this and it didn't work. I've been emailing with a support person. None of the suggestions work. Every single program on this machine plays and receives audio perfectly except Express Scribe. Link to comment Share on other sites More sharing options...
gsp_runner Posted June 23, 2022 Share Posted June 23, 2022 So sorry to know that it is still not working. Did you install or update your audio driver? Link to comment Share on other sites More sharing options...
David74W Posted July 4, 2022 Author Share Posted July 4, 2022 Yes, I've tried everything. Not working. Link to comment Share on other sites More sharing options...
EIB Posted July 7, 2022 Share Posted July 7, 2022 On 7/4/2022 at 11:36 PM, David74W said: Yes, I've tried everything. Not working. Hi! Could you send us the sample files you are trying to work on so that we may try it on our end? You may use a cloud storage service (Google Drive/DropBox/WeTransfer/etc.) of your choice then please send us the transfer link so that we may be able to access the files. If you wish to address this privately,ou may open a support ticket through this link https://www.nch.com.au/support/index.html Thank you for your cooperation. Link to comment Share on other sites More sharing options...
boggett2001 Posted October 13, 2022 Share Posted October 13, 2022 I've been using this for years - why suddenly is it saying it's not configured properly? I have 3 sound card choices, and none of them work today. I need to WORK! Link to comment Share on other sites More sharing options...
Jsalgado Posted October 13, 2022 Share Posted October 13, 2022 Please open a support ticket here: https://www.nch.com.au/support/supportcontact.html?software=Scribe&support Link to comment Share on other sites More sharing options...
boggett2001 Posted October 13, 2022 Share Posted October 13, 2022 A combination of several things helped me get back to work; who knows which one really did the trick. I uninstalled and reinstalled Scribe, and then I rebooted the laptop. Everything's working now. Maybe the reboot should be mentioned as the first step, every time, for every problem. Link to comment Share on other sites More sharing options...
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