ROUS Posted May 12, 2022 Share Posted May 12, 2022 All, I'm stumped and could sure use some help here. I've been using various versions of VideoPad for the last three years. My laptop died this week, forcing me to buy a new one (Windows 11 Home). This required me to reload VP and I upgraded to 11.53 64bit at that time. I successfully completed the project at hand with no real issues. When starting my next little project, I now am no longer able to export to mp4. Some screen message snippets are here: Examples Please let me know if you cannot see this linked file. Basically, it doesn't really seem to be related to a specific project, but is universal. Big job, small job--no difference. I can take any little 5 second clip and attempt an export. I either get a message that says 'pending' or just see zero progress. It never gets off that message. Clearing the disk cache makes no difference. VP restarts and laptop reboots don't help. The queue says that it's empty, but it's acting like there are processing running in the background that will not allow new work to progress. Eventually, VP gets unresponsive, tells me about processes at work, and bombs out. (Windows Task Manager doesn't make any VP running process evident, but I just might not recognize its name.) I never saw this issue prior to 11.53. Does anyone have any ideas here? Seen this before? Could there be some setting or parameter that might be causing this? I cannot insure that my settings are exactly the same as they were before the laptop crash and 11.53 install. Thoughts? John Link to comment Share on other sites More sharing options...
borate Posted May 12, 2022 Share Posted May 12, 2022 Your settings look normal. Perhaps there was a corrupted installation. Try this beta and report back. It's a test release, but looks stable. Link to comment Share on other sites More sharing options...
ROUS Posted May 13, 2022 Author Share Posted May 13, 2022 Okay, 11.55 beta was installed and things started working again. I built three small clips with no issues. I then built a 7 minute mp4 clip and it worked just fine. I'm still being pretty cautious, but so far, so good. Thanks for the advice. Link to comment Share on other sites More sharing options...
borate Posted May 13, 2022 Share Posted May 13, 2022 Drop back in if issues surface. For protection, Save Project File AS routinely, giving it a unique # or name, so as not to overwrite prior saves. Using Save Project Files (no AS) will overwrite. From the HOME tab, that choice is available by clicking the chevron to the right of the Save Project button on the toolbar. Link to comment Share on other sites More sharing options...
ROUS Posted May 14, 2022 Author Share Posted May 14, 2022 Now those old problems are back. Constant hangs during exports. Same messages and issues as before. I may need to go backwards a version or two. The earlier versions spoiled me I guess. Link to comment Share on other sites More sharing options...
borate Posted May 14, 2022 Share Posted May 14, 2022 Not seeing that here nor has that issue been reported. Try another PC if available. Also go to OPTIONS | EDITING tab and in the Advance section at the bottom choose OFF (CPU only) to see if that has an effect. Older versions are available here. They should be licensed as you have recently purchased. Please take a few minutes to share a project that hangs so folks can analyze it. The process is easy, quick and can be done privately. Just follow these steps... Back up --- With your project on the timeline, click on MENU at the top-left. Click FILE|BACK UP PROJECT FILES TO FOLDER. Choose a folder and SELECT FOLDER. Upload --- Use a free server - Google Drive, MS OneDrive, etc.* - to upload the saved, numbered FOLDER. Do NOT upload the individual VPJ or export file. Get link --- Get a public link. If using Google Drive click GET SHAREABLE LINK. If necessary change "restricted" to "anyone with the link can view" Share --- Click COPY LINK | DONE. Paste that link here, or click the folder at the top-right of this forum to message it privately to me. It won't be shared. * Before uploading, right-click the folder, click PROPERTIES. Look at the File Size to confirm that it's not too big for the free space on the server. Link to comment Share on other sites More sharing options...
ROUS Posted May 14, 2022 Author Share Posted May 14, 2022 Borate, it's too early to declare victory, but that certainly did something. I'd taken a little mental health break, but when I returned to the project, I made that video processor 'cpu only' change. A video that refused to export did so quickly and was error-free. That was a nice feeling. This problem has been pretty intermittent, so it's hard to say that it was the problem. But, hey, it did work that time! What is that setting? Was the default setting looking for video hw that I don't seem to have? Thanks again for the ideas and help. Link to comment Share on other sites More sharing options...
borate Posted May 14, 2022 Share Posted May 14, 2022 That setting chooses whether the GPU is used - or not. It's possible that your HW doesn't support the function. Please state the stats for your PC: Operating system, CPU, GPU, RAM, and upload a project that has failed. This may help the developers pin down an elusive issue with some video adapters. That's not to say it's YOUR issue, but keep us posted on status. What version is being used now? Link to comment Share on other sites More sharing options...
ROUS Posted May 14, 2022 Author Share Posted May 14, 2022 I've successfully exported five fairly-complex videos now with zero issues. Performance is back to where I experienced pre-change. VP ver: 11.55 Here are my system stats and a system error log entry: [System Summary] Item Value OS Name Microsoft Windows 11 Home Version 10.0.22000 Build 22000 Other OS Description Not Available OS Manufacturer Microsoft Corporation System Name LAPTOP-IAVHQ901 System Manufacturer HP System Model HP Laptop 15-dy2xxx System Type x64-based PC System SKU 347U7UA#ABA Processor 11th Gen Intel(R) Core(TM) i3-1125G4 @ 2.00GHz, 2001 Mhz, 4 Core(s), 8 Logical Processor(s) BIOS Version/Date AMI F.21, 3/21/2022 SMBIOS Version 3.3 Embedded Controller Version 57.20 BIOS Mode UEFI BaseBoard Manufacturer HP BaseBoard Product 87FE BaseBoard Version 57.20 Platform Role Mobile Secure Boot State On PCR7 Configuration Elevation Required to View Windows Directory C:\windows System Directory C:\windows\system32 Boot Device \Device\HarddiskVolume1 Locale United States Hardware Abstraction Layer Version = "10.0.22000.527" User Name LAPTOP-IAVHQ901\jtt12 Time Zone Central Daylight Time Installed Physical Memory (RAM) 8.00 GB Total Physical Memory 7.65 GB Available Physical Memory 3.09 GB Total Virtual Memory 9.53 GB Available Virtual Memory 3.54 GB Page File Space 1.88 GB Page File C:\pagefile.sys Kernel DMA Protection On Virtualization-based security Not enabled Device Encryption Support Elevation Required to View Hyper-V - VM Monitor Mode Extensions Yes Hyper-V - Second Level Address Translation Extensions Yes Hyper-V - Virtualization Enabled in Firmware Yes Hyper-V - Data Execution Protection Yes Name Intel(R) UHD Graphics PNP Device ID PCI\VEN_8086&DEV_9A78&SUBSYS_87FE103C&REV_01\3&11583659&2&10 Adapter Type Intel(R) UHD Graphics Family, Intel Corporation compatible Adapter Description Intel(R) UHD Graphics Adapter RAM 1.00 GB (1,073,741,824 bytes) Installed Drivers C:\windows\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_9dbfad2c6843c394\igdumdim64.dll,C:\windows\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_9dbfad2c6843c394\igd10iumd64.dll,C:\windows\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_9dbfad2c6843c394\igd10iumd64.dll,C:\windows\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_9dbfad2c6843c394\igd12umd64.dll Driver Version 30.0.101.1029 INF File oem309.inf (iTGLD_w10_DS section) Color Planes Not Available Color Table Entries 4294967296 Resolution 1920 x 1080 x 60 hertz Bits/Pixel 32 Memory Address 0x2000000-0x2FFFFFF Memory Address 0x0000-0xFFFFFFF I/O Port 0x00004000-0x0000403F IRQ Channel IRQ 4294967273 Driver C:\WINDOWS\SYSTEM32\DRIVERSTORE\FILEREPOSITORY\IIGD_DCH.INF_AMD64_9DBFAD2C6843C394\IGDKMDN64.SYS (30.0.101.1029, 29.75 MB (31,191,648 bytes), 5/8/2022 3:40 AM) -------------------------------------- 5/10/2022 1:47 PM Application Hang The program videopad.exe version 0.0.0.0 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Security and Maintenance control panel.
 Process ID: 3768
 Start Time: 01d864735827155d
 Termination Time: 41
 Application Path: C:\Program Files (x86)\NCH Software\VideoPad\videopad.exe
 Report Id: aa626c4b-2f5b-49fa-b432-8805c2c3e599
 Faulting package full name: 
 Faulting package-relative application ID: 
 Hang type: Unknown
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borate Posted May 15, 2022 Share Posted May 15, 2022 So, with GPU off (CPU only) all seems normal? Link to comment Share on other sites More sharing options...
ROUS Posted May 15, 2022 Author Share Posted May 15, 2022 Just now, borate said: So, with GPU off (CPU only) all seems normal? Correct. Instant fix for my problem. My channel Link to comment Share on other sites More sharing options...
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