Any progress on large image support?

[HackerDaGreat57]

I opened a support ticket a month ago on support for very large images on Windows and I still haven't gotten a response. What's going on? Is the dev team working on this issue?

[Jsalgado]

Hi, what do you mean with "very large images"? What type of issue are you having? 

[HackerDaGreat57]

PhotoPad is supposedly running out of memory opening a 15,000x10,000px image, while I have almost 120GB of RAM free on my Windows machine.

And yes, I really do mean 120GB. This machine has 128GB of DDR5 RAM, and a decent Core i9 CPU. It is running a 64-bit version of Windows 11.

[Fred28]

Have you tried deleting temporary files to see if that might be why it shows that error? You can check this link:

https://beebom.com/how-delete-temp-files-windows-11/

You may also want to reach out to NCH Technical Support here: https://www.nch.com.au/support/index.html to request their assistance.

[HackerDaGreat57]

My support expired and out of the 10 support tickets I have opened NCH has responded to not even one.

And I am completely sure that PhotoPad is failing due to its 32-bit nature. I cleared my cache, I reinstalled PhotoPad. What the heck, I even reinstalled Windows.

Still not working. Please add a 64-bit version for download at https://www.nchsoftware.com/download/photopadsetup64.exe (This file already exists on the website server, however it still installs the 32-bit verison)