Express Scribe can't see files in folder

[mlj]

Just reinstalled Express Scribe after Windows reinstallation. (I do have a licensed version, v 10.13) 

When I browse for files, the program isn't finding them, even though they are in the folder I'm looking through. I can click on the files in the folder and open them that way. But loading doesn't seem to work.

I've changed the mp3 default to Express Scribe, which is how my recorded files for transcription are saved. 

Any ideas on what's happening? I'd really appreciate any suggestions.

 

[gsp_runner]

When loading files you use the LOAD option, you are looking to select a folder not specific files so all folders will show empty. Once you select the folder and comeback to the LOAD window you will see the list of files that are inside the folder you selected and here you will now be able to select the files you wish to load and then click on LOAD at the bottom.

If you need more help, open a support ticket here: https://www.nch.com.au/support/supportcontact.html?software=Scribe&support