AMK Posted January 19, 2022 Share Posted January 19, 2022 Hi. My uploaded .mp4 and .avi files to Express Scribe play with video and audio but they are not in snyc with each other. They play fine on windows media and other apps on my Windows 10 machine without issue. It's just Express Scribe that won't synch. Any advice is greatly appreciated. Thank you. Link to comment Share on other sites More sharing options...
Jsalgado Posted January 19, 2022 Share Posted January 19, 2022 Hi, this is a known issue, we have reported this to our developers. They are currently working in order to fix this issue. Link to comment Share on other sites More sharing options...
annag Posted August 16, 2022 Share Posted August 16, 2022 On 1/19/2022 at 5:05 PM, TECH Support said: Hi, this is a known issue, we have reported this to our developers. They are currently working in order to fix this issue. Any sign of a fix for this - i have this issue and its 8 months since first posted Link to comment Share on other sites More sharing options...
gsp_runner Posted August 17, 2022 Share Posted August 17, 2022 6 hours ago, annag said: Any sign of a fix for this - i have this issue and its 8 months since first posted The latest version has fixed the issue. You may want to contact Support to confirm. Link to comment Share on other sites More sharing options...
annag Posted August 17, 2022 Share Posted August 17, 2022 spoken to tech and they are investigating - i have version 10.13 (is that the right one?) thanks Link to comment Share on other sites More sharing options...
gsp_runner Posted August 17, 2022 Share Posted August 17, 2022 54 minutes ago, annag said: spoken to tech and they are investigating - i have version 10.13 (is that the right one?) thanks Version 11.06 is the latest for Windows. If your license is purchased within 6 months, you get free upgrade for the latest version. Link to comment Share on other sites More sharing options...
alxalc Posted October 7, 2022 Share Posted October 7, 2022 I'm having the same problem (audio and video out of sync after uploading a video file), an issue I had never had in the past despite years of use. I have the latest version (11.06), so that doesn't solve the problem. What solution have you found for this issue? Link to comment Share on other sites More sharing options...
elk Posted October 7, 2022 Share Posted October 7, 2022 In attempt to fix this issue, try the steps below: Uninstall Scribe, then delete 3 folders named "Scribe" and 1 named "Components" from these locations: **C:\Users\<username>\AppData\Roaming\NCH Software\Scribe\ **C:\Program Files (x86)\NCH Software\Scribe\ **C:\Program Files (x86)\NCH Software\Components **C:\ProgramData\NCH Software\Scribe\ **If you can't find any of the folders, just continue. After that, restart your computer and reinstall the program using this link: https://www.nch.com.au/components/essetup.exe Once done, restart your system one more time and try again. Link to comment Share on other sites More sharing options...
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