Jump to content

.mp4 and. avi files not syncing with audio


Recommended Posts


My uploaded .mp4 and .avi files to Express Scribe play with video and audio but they are not in snyc with each other. 

They play fine on windows media and other apps on my Windows 10 machine without issue. It's just Express Scribe that won't synch.

Any advice is greatly appreciated.

Thank you. 

Link to comment
Share on other sites

  • 6 months later...
On 1/19/2022 at 5:05 PM, TECH Support said:

Hi, this is a known issue, we have reported this to our developers. They are currently working in order to fix this issue. 

Any sign of a fix for this - i have this issue and its 8 months since first posted 

Link to comment
Share on other sites

54 minutes ago, annag said:

spoken to tech and they are investigating - i have version 10.13 (is that the right one?) thanks 

Version 11.06 is the latest for Windows. If your license is purchased within 6 months, you get free upgrade for the latest version. 

Link to comment
Share on other sites

  • 1 month later...

I'm having the same problem (audio and video out of sync after uploading a video file), an issue I had never had in the past despite years of use.  I have the latest version (11.06), so that doesn't solve the problem.

What solution have you found for this issue?  

Link to comment
Share on other sites

In attempt to fix this issue, try the steps below:

Uninstall Scribe, then delete 3 folders named "Scribe" and 1 named "Components" from these locations:
**C:\Users\<username>\AppData\Roaming\NCH Software\Scribe\
**C:\Program Files (x86)\NCH Software\Scribe\
**C:\Program Files (x86)\NCH Software\Components
**C:\ProgramData\NCH Software\Scribe\
**If you can't find any of the folders, just continue. 

After that, restart your computer and reinstall the program using this link: https://www.nch.com.au/components/essetup.exe

Once done, restart your system one more time and try again.

Link to comment
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
  • Create New...