JVictor Posted January 15, 2022 Share Posted January 15, 2022 When I have "Save to Folder:" set to a location on any of my external drives (I have many), and then run Convert, the conversion goes all the way through, but then halts with the following error message in "Other Information": "Could not create output file." If, however, I specify a location on my internal drive for output, the conversion succeeds. I’m on a MacBook Pro running Big Sur 11.6.2 with 32 GB memory. I tried going to the System Preferences and granting Prism Full Disk Access, but I still get the problem. One thing I noticed is that with most other apps that I first install, I usually get one or more system requests granting access to this or that folder, however when I ran Prism for the first time, I didn't get any such messages. Is there some way to fix this behavior? Link to comment Share on other sites More sharing options...
elk Posted January 17, 2022 Share Posted January 17, 2022 You may want to reinstall the program using this link: https://www.nchsoftware.com/prism/prismpmaci.zip In case you still have issues, I would recommend you to submit a support ticket here: https://www.nch.com.au/support/index.html Link to comment Share on other sites More sharing options...
macfly Posted March 31, 2022 Share Posted March 31, 2022 Thanks for reporting this. The latest version of Prism Mac (https://www.nchsoftware.com/prism/) can now output to external drives Link to comment Share on other sites More sharing options...
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