Can't add media (audio)

[Mason D.]

Every time I try to add a MP3 file it gives this message. "Failed to load file" in an "Error Loading Clip File(s)" window.

I have already cleared the cache and even tried to move the file I'm trying to transfer over from an external drive to my internal M.2 SSD. I also tried multiple methods and can't seem to make any progress. I don't know how to update the version of VideoPad that I have. Haven't found any update button in the options menu or any update option on the website.

[borate]

The version you have is listed at the left-bottom of the VP window and on the start-up screen.

The latest release is here.  Download it, then double-click to install.  For licensed users upgrades are free for up to six months from purchase date.  After that, VP will continue to fully function but a fee will be required in order to register the newest.  Retain your old install file and registration info.

If the issue isn't solved, please share the mp3 so someone can take a look.  Upload the file/s to a free server, such as Google Drive or MS OneDrive, get a shared (public) link, copy the link and paste it here or to me in a Private Message via the mail envelope in the top-right corner of this forum.  When using Google Drive, if necessary change "restricted" to "anyone with link can view."

[Mason D.]

I already paid for the full version so I'm hoping just updating will fix it, also the media it won't let me add is things that I have already been adding in previous projects so that's why I am so confused.

[borate]

Strange.  Close the program.  Use Windows Explorer (the file manager) to delete all the files in these two folders...

"C:\Program Files (x86)\NCH Software\Components"  or similar folder without the (86)

"C:\Users\<PC name>\AppData\Roaming\NCH Software\Components"

Then install the latest VP version.  If this doesn't fix it, let's take a look at a few of those files.  This can be private.  See the instructions above.