Adding a 20 minute clip somehow reduced to 20 SECONDS.

[JeremyP1990]

I want to add a 20 minute file to the project. I add the clip to the library, and it SAYS it's 20 minutes long. However, when I try to preview the clip or add it to the timeline, the entire clip is now only 20 SECONDS long...

I tried opening the file in Wondows Media Player, and it plays the entire 20 minutes, but in Videopad, I only get 20 seconds.

[borate]

What version of Videopad is being used - look at the bottom-left corner of the window.?  Install the latest.  For licensed users upgrades are free for up to six months from purchase date.  After that, VP will continue to fully function but a fee will be required in order to register the newest.  Retain your old install file and registration info.

What's the format of the file?

Upload it so others can take a look, or send it to me privately.  Use a free server, such as Google Drive or MS OneDrive, get a shared (public) link, copy the link and paste it here or to me in a Private Message via the mail envelope in the top-right corner of this forum.  When using Google Drive, if necessary change "restricted" to "anyone with link can view."

[JeremyP1990]

Current Version = 10.88

(Already tried the 10.95 beta, but it kept crashing, so I went back to 10.88)

The video file I'm trying to add is MP4

[borate]

Let's take a look.  Please upload the file and link it here.

What are the PC's specs:  CPU / RAM / GPU?

[JeremyP1990]

Upload the video file I'm attempting to add? Or upload the project file entirely?

[borate]

Seems that the file itself is in question.  Try that - alone - first.  How was the file created?

What are the PC's specs:  CPU / RAM / GPU?

[JeremyP1990]

Processor - AMD A6-9210 RADEON R4, 5 COMPUTE CORES 2C+3G 2.40 GHZ

I should also note that I JUST updated to 10.95, and it crashes while opening my project

 

[borate]

Go to OPTIONS | DISK tab and Clear Unused Cache Files, then attempt to load the project once again.  Be sure that you are using this 64-bit VP version.

If the project crashes, upload both the file - separately - and the project, which apparently does not yet contain the file.

The process is easy, quick and can be done privately.  Just follow these steps...

•     Back up --- With your project on the timeline, click on MENU at the top-left.  Click FILE|BACK UP PROJECT FILES TO FOLDER.  Choose a folder and SELECT FOLDER.
•     Upload ---  Use a free server - Google Drive, MS OneDrive, etc.* - to upload the saved, numbered FOLDER.    Do NOT upload the individual VPJ or export file. 
•     Get link --- Get a public link.  If using Google Drive click GET SHAREABLE LINK. If necessary change "restricted" to "anyone with the link can view" 
•     Share ---     Click COPY LINK | DONE.  Paste that link here, or click the folder at the top-right of this forum to message it privately to me.  It won't be shared.

          *    Before uploading, right-click the folder, click PROPERTIES.  Look at the File Size to confirm that it's not too big for the free space on the server.