Startup issues with exp rip (NCH Suite)

[browlciba]

I bought and installed the software suite. I am trying to start express ripper from START>all programs>NCH  192.168.1.1  Software Suite>Express Ripper and I get a message "An install-on-demand component is required for this operation" (more text about file size and can be deleted if necessary)

 

I click on the "install" box and get the error message "cannot install (burnsetup) ... because another program is running..." and the install quits. I repeated it with all programs closed according to task manager. Still the same error message.  192.168.0.1

 

I tried starting from c:\programfiles\NCH swift sound\expressrip\expressripper.exe and it works OK.  router login

 

I have the same problem starting any of the other programs from the Start>all programs> NCH Software Suite>

 

Any ideas?

 

Thanks.

[elk]

In attempt to fix this issue, please try the steps below:

Uninstall ExpressRip, then delete 3 folders named "ExpressRip" and 1 named "Components" from these locations:
**C:\Users\<username>\AppData\Roaming\NCH Software\ExpressRip\
**C:\Program Files (x86)\NCH Software\ExpressRip\
**C:\Program Files (x86)\NCH Software\Components
**C:\ProgramData\NCH Software\ExpressRip\
**If you can't find any of the folders, just continue. 

After that, restart your computer and reinstall the program using this link: https://www.nch.com.au/components/ripsetup.exe

Once done, restart your system one more time and try again.