Debut recording on zoom session stop after 10 - 20 mins & the screen freezes

[TWK]

I start recording zoom session and about 10 to 20 mins later, the screen turns blank and stop recording. I am sure this is not screen saver setting in. I tried moving the mouse and the screen still blank and nothing can be seen from the screen. The screen freezes. Finally, I have to power off to restart my laptop.

This has happened on 3 occasions whenever I record zoom session. For the previous occasions, I follow Debut Support on technical & related problem troubleshooting and hoping I can resolve it on my own and continue on trial & error but so far to no avail.

Has anyone experience this situation before and how to resolve it?

 

[Fred28]

Have you tried to reinstall the program and see if that corrects the issue? If you have and the issue persists I will suggest you contact NCH Technical Support team for assistance, you can create a support ticket for them here:  https://www.nch.com.au/support/index.html

[minhthu1902]

I have the same issue with my Window 10 . Emailed technical support team for help and hopefully, I will be reached out soon from the team.