difference in DUE and BALANCE DUE

[diastasi]

There is a difference in DUE (invoice list) and BALANCE DUE (Customer info).
The customer's balance is 0.00euros but in the invoices list there is still 9.00euros due. How is that??? Really strange.
How can I eliminate this balance??

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[MCGCS]

It looks like when the remaining of the payment was made it was not marked off the invoice or allocate to the invoice as in result it showing part payment. you may have to see where the money was put. you may have to look under payments to see what going on

[diastasi]

I delete some payments and make them again and everything is OK now.
I dont know which payments was faulty but it is solved now

[elk]

Also, if you have updated a customer record and don't see the change reflected in the list, you can use the Recalculate Customer Balance option to fix it.

[diastasi]

I sit and think a lot and understand.. It was so easy to find it...

The customers invoice was e.g. 100€ and you put as payment 105€. The software understands this and reminds you that you owe 5€ to customer..

The only think you can do is to make a payment of 5€ (that means you return to him 5€), but not applied (connected) to an invoice. Then the Balance will be zero

Soooo simple

[MCGCS]

Good to hear you where able to sort it out.