Lumi Posted June 8, 2021 Share Posted June 8, 2021 Hi, When I export videos as mp4. the audio is not saved. Can you, please, help me fix that? Thanks, Link to comment Share on other sites More sharing options...
borate Posted June 8, 2021 Share Posted June 8, 2021 What version of VP is being used? Try the latest. For licensed users upgrades are free for up to six months from purchase date. After that, VP will continue to fully function but a fee will be required in order to register the newest. Retain your old install file and registration info. What is the source file type, or are they mixed? If the version linked above has the same issue, share your file. Someone here will take a look. It can be private via a Personal Message. Click the envelope at the top-right of this window. Just follow these steps and someone will check it out. The process is easy; just follow these steps... Back up --- With your project on the timeline, click on MENU at the top-left. Click FILE|BACK UP PROJECT FILES TO FOLDER. Choose a folder and SELECT FOLDER. Upload --- Use a free server - Google Drive, MS OneDrive, etc.* - to upload the saved, numbered FOLDER. Do NOT upload the individual VPJ or export file. Get link --- Get a public link. If using Google Drive click GET SHAREABLE LINK. If necessary change "restricted" to "anyone with the link can view" Share --- Click COPY LINK | DONE. Paste that link here, or click the folder at the top-right of this forum to message it privately to me. It won't be shared. * Before uploading, right-click the folder, click PROPERTIES. Look at the File Size to confirm that it's not too big for the free space on the server. Link to comment Share on other sites More sharing options...
Lumi Posted June 9, 2021 Author Share Posted June 9, 2021 Hi, The VP version is 10.34 (Windows, purchased in April. I'll try first to upgrade. Thanks for your help. Link to comment Share on other sites More sharing options...
borate Posted June 9, 2021 Share Posted June 9, 2021 If no joy, drop back here with your project link. These issues are normally resolved quickly. Link to comment Share on other sites More sharing options...
Lumi Posted June 9, 2021 Author Share Posted June 9, 2021 With the new update I have sound when I use VLC media player or Snagit Editor as viewers. However, Windows Media Player will not play the sound. Link to comment Share on other sites More sharing options...
borate Posted June 9, 2021 Share Posted June 9, 2021 Let's see that project, and we'll find a fix. Just follow the simple instructions above. Be sure to make the link public (anyone can view). Link to comment Share on other sites More sharing options...
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