Audio track on 58 minute MP4 video file is truncated to 3 minutes 40 seconds

[rapraf]

Hi,

I have a 58 minute .mp4 video that, when played in Windows Media Player, has audio all the way to the end. When I import it into VideoPad or WavePad licensed versions, the audio track cuts off at 3 mins, 40 seconds. I do not have a separate audio file for the movie.  How can I get the whole audio track to come into the software with the video? 

[EIB]

On 5/23/2021 at 1:06 AM, rapraf said:

Hi,

I have a 58 minute .mp4 video that, when played in Windows Media Player, has audio all the way to the end. When I import it into VideoPad or WavePad licensed versions, the audio track cuts off at 3 mins, 40 seconds. I do not have a separate audio file for the movie.  How can I get the whole audio track to come into the software with the video? 

Hi! Could you send us a screenshot of your VideoPad/WavePad timeline when you import the 58 minute file? You may also upload a copy of the video file so that we can test this on our end.

As an alternative, you may open a support ticket through this link https://www.nch.com.au/support/index.html if you need immediate and direct assistance.

[rapraf]

Thanks. I was able to convert a copy of the video file (VHS converted to MP4) to a .mp3 audio file. I have a screen shot but can't upload it here. I can't upload them on the support site either.

 

 

Edited May 24, 2021 by rapraf
incomplete info.

[Chris75]

When this type of issues happen, is because the encoder used to create the video file conflicts with VideoPad.   Have you tried creating the video again using a different encoder, bit depth and bitrate and check if you are able to import it on VideoPad afterward.