Blu-Ray burning

[BigDog]

I'm attempting to burn a Blu-Ray disc using Express Burn. I'm using Express Burn on my 2011 MacBookPro OS 10.10.5 and an external burner (Pioneer BDR-XD05S). I'm able to load the files and create a menu. When I click Burn Blu-Ray, it encodes then begins burning. It has failed three (3) times now, giving me the message "Burn Failed insert a new disc and try again?"

When I try to continue, I get the same message, so I have to cancel and start all over. Any idea what's wrong?

[TECH Support]

Can you please try changing the disc media? Try a different brand and try the burn again. Let us know the outcome ¡¡

[BigDog]

Thanks for the suggestion, "genius," but I already did that. I started with Sony's BD-R Ver.1.3/6X then tried Verbatim' BDR 6X. Any other ideas?

[BigDog]

Sorry, but I'm rather put out. I spent good money and the software doesn't deliver. It's also filled my hard drive with temporary files and I can't find the folder to delete them. It would be nice to have someone to actually talk to, rather than have to send an email and wait because I don't have the premium service package or hunt across forums for answers when there aren't any. I have a client waiting and I'd like to give them what they want rather than saying, "Uh, I'm waiting on tech support." Thinking seriously about getting my money back.

[MakubX]

We'd recommend sending a support ticket for similar issues here  Technical Support is free for all users, licensed or not.