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I run a construction company. 

I have setup web access on my express invoice. it works great as long as my remote access laptop is connected through wifi.

However, if i am trying to connect through my cellphone hotspot, it does not work the error message i get says (ERR-CONNECTION-TIMED -OUT)

 

PLEASE HELP

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Where is the program installed? Are you using the web access local network connection or Internet? What IP from the program are you using to access the Web Access? This could issue could be related to the available bandwidth you have through that connection. 

You might want to create a support ticket here, so the NCH Technical Support team can assist you with this :

https://www.nch.com.au/support/index.html

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