Ryan1984 Posted May 4, 2021 Share Posted May 4, 2021 I run a construction company. I have setup web access on my express invoice. it works great as long as my remote access laptop is connected through wifi. However, if i am trying to connect through my cellphone hotspot, it does not work the error message i get says (ERR-CONNECTION-TIMED -OUT) PLEASE HELP Link to comment Share on other sites More sharing options...
DannR Posted May 6, 2021 Share Posted May 6, 2021 The program would not run on a hotpots, in this case you need to connect the program to the internet, as you mentioned you would get an error message. NCH Software formally takes suggestions or feedback about our products through the form at http://www.nch.com.au/suggestions/ Link to comment Share on other sites More sharing options...
Fred28 Posted May 6, 2021 Share Posted May 6, 2021 Where is the program installed? Are you using the web access local network connection or Internet? What IP from the program are you using to access the Web Access? This could issue could be related to the available bandwidth you have through that connection. You might want to create a support ticket here, so the NCH Technical Support team can assist you with this :https://www.nch.com.au/support/index.html Link to comment Share on other sites More sharing options...
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