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Converting PDF to usuable docx fails because converted file is a picture

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I've used doxillian successfully but can't now. When I scan a document on an HP printer and save the scan as a PDF, when I convert to a docx file, it yields a photo that whose type cannot be edited

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The Doxillion program would convert the PDF files to enable docs if the PDF is not set as an image, what you can try to do is a clean install and delete all the cache of the program. Uninstall your software first, then go to the folder location below on your computer then delete the Doxillion folder folders:

C:\ProgramData\NCH Software
C:\Users\(Your computer profile)\AppData\Roaming\NCH Software\Doxillion

If you can't find the AppData folder, set Windows to show hidden files and folders with the steps from this link: https://support.microsoft.com/en-us/help/14201/windows-show-hidden-files.

After deleting the Doxillion folder, restart your computer then install it again from the next link: https://www.nchsoftware.com/documentconvert/doxpsetup.exe

That should do it. Please try it again after that and see if that fixes the issue.

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