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Trace wizard shows the imported jpeg image as white space


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I have just downloaded DreamPlan and was trying to trace a floor plan image. The wizard  just shows white space whereas any other image viewer shows it correctly. What to do?

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Have you tried using a different format on the image you are trying to trace?  It could be that the image you are trying to use has a layer that the program cannot read.

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I have tried several floor plan images downloaded from the internet. They all give a white image. I have tried pdf, jpeg and png formats as recommended

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In fact I have tried .jpg  files from the sample projects. They all give a uniform color. I have tried to make a doodle in paint. That also does not show up. Is this software for real?

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