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Cannot upload file to SwiftConverter


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Receiving this error when attempting to convert several .ds2 files. Other .ds2 files from same recording device convert perfectly. "Error" files are not corrupt and play fine--just can't get them to upload for conversion and unable to get any additional information other than that specific error. 

 

Thanks in advance!

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On 4/24/2021 at 5:51 AM, James Willis said:

Receiving this error when attempting to convert several .ds2 files. Other .ds2 files from same recording device convert perfectly. "Error" files are not corrupt and play fine--just can't get them to upload for conversion and unable to get any additional information other than that specific error. 

 

Thanks in advance!

Hi, in this case, it would be best to open a support ticket through NCH Software - Technical & Support Services .

In the ticket you will open, kindly send us a sample "okay" file and a sample "erratic" file which seems to have a problem. You may use a cloud storage service (Google Drive/DropBox/WeTransfer/etc.) of your choice then please send us the transfer link so that we may be able to access the files.

This is so we can test this on our end and check for possible fixes.

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