Microphone stops being recorded but audio source still being recorded

[wilkovesky]

I use Soundtap to record my client conversations when using a couple of applications,.

One application I use is QQ International. The client side is recorded and my microphone is recorded at the start of the session but at some point it stops being recorded. It still works as my client can still hear me. Sometimes I can close Soundtap and restart it and the microphone will be picked up but it usually stops being recorded later in the conversation.

When using WeChat, sometimes the system will drop the microphone and the client cannot hear me so he will restart the application which will enable us to resume talking and recording. When this happens there is usually a "warbling" tone being recorded which I have to edit out when I put the audio recordings together to send to the client.

I don't remember this happening in the past especially with QQ.

[Chris75]

Would this happen when you are using an external microphone, USB perhaps?  If so, you may want to check the computer's power settings and disable the option to turn the USB ports off.

If the issues remain, you may want to contact the NCH Software support team directly.

[wilkovesky]

Thanks for the reply

Yes, I amusing an external headset/microphone.

The thing is I don't remember this happening before. I have been talking to this client for a long time using the same setup and I was always recording both sides of the conversation.

I will check the power settings though

[petergray]

It seems like there's an issue with Soundtap recording your microphone during client conversations when using QQ International and WeChat. In QQ International, the microphone stops being recorded at some point, even though your client can still hear you, and occasionally, restarting Soundtap helps. With WeChat, the microphone drops, requiring a restart of the application, and there's a "warbling" tone recorded that needs editing. This problem doesn't seem to have occurred in the past, especially with QQ International.

[MakubX]

@petergray In this case, please send us a support ticket here so we can better resolve this https://www.nch.com.au/support/supportcontact.html