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I need help with a credit or refund in the business express account


Gil 2021
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3 hours ago, Kim 1318 said:

You can check this link on how to do it: I already did this transaction but it doesn't update my balance, it only records it. So this only means the money was applied but not making the balance greater and the money is lost technically. This software is no good. Because if it was, once I update the way you said and I did, the daily balance would be higher and it still under. I will not recommend this express account software. 

 

http://help.nchsoftware.com/help/en/expressaccounts/win/refund.html

 

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3 hours ago, Kim 1318 said:

You can check this link on how to do it: I already did this transaction but it doesn't update my balance, it only records it. So this only means the money was applied but not making the balance greater and the money is lost technically. This software is no good. Because if it was, once I update the way you said and I did, the daily balance would be higher and it still under. I will not recommend this express account software. I'm using the " express account plus " and there is no button name refund.

 

http://help.nchsoftware.com/help/en/expressaccounts/win/refund.html

 

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  • 2 weeks later...

To apply the refund select ¨View, then ¨Payments¨, select the Payment to refund and select Refund, enter all the information and click on record. Once done this, select Recalculate Accounts, to get the new balances. 

If you still getting issues send the information to the Technical support here:  https://www.nch.com.au/support/supportcontact.html?software=ExpressAccounts

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