Gil 2021 Posted March 19, 2021 Share Posted March 19, 2021 Where and how do I enter a refund or credit from a vendor ? Link to comment Share on other sites More sharing options...
Kim 1318 Posted March 19, 2021 Share Posted March 19, 2021 You can check this link on how to do it: http://help.nchsoftware.com/help/en/expressaccounts/win/refund.html Link to comment Share on other sites More sharing options...
Gil 2021 Posted March 19, 2021 Author Share Posted March 19, 2021 3 hours ago, Kim 1318 said: You can check this link on how to do it: I already did this transaction but it doesn't update my balance, it only records it. So this only means the money was applied but not making the balance greater and the money is lost technically. This software is no good. Because if it was, once I update the way you said and I did, the daily balance would be higher and it still under. I will not recommend this express account software. http://help.nchsoftware.com/help/en/expressaccounts/win/refund.html Link to comment Share on other sites More sharing options...
Gil 2021 Posted March 19, 2021 Author Share Posted March 19, 2021 3 hours ago, Kim 1318 said: You can check this link on how to do it: I already did this transaction but it doesn't update my balance, it only records it. So this only means the money was applied but not making the balance greater and the money is lost technically. This software is no good. Because if it was, once I update the way you said and I did, the daily balance would be higher and it still under. I will not recommend this express account software. I'm using the " express account plus " and there is no button name refund. http://help.nchsoftware.com/help/en/expressaccounts/win/refund.html Link to comment Share on other sites More sharing options...
S n C Posted March 28, 2021 Share Posted March 28, 2021 On 3/20/2021 at 5:26 AM, Gil 2021 said: Which doesn't change ... there have been changes to my account Link to comment Share on other sites More sharing options...
DannR Posted March 29, 2021 Share Posted March 29, 2021 To apply the refund select ¨View, then ¨Payments¨, select the Payment to refund and select Refund, enter all the information and click on record. Once done this, select Recalculate Accounts, to get the new balances. If you still getting issues send the information to the Technical support here: https://www.nch.com.au/support/supportcontact.html?software=ExpressAccounts Link to comment Share on other sites More sharing options...
Aqmar Posted October 23, 2022 Share Posted October 23, 2022 I have followed the steps as per https://www.nch.com.au/support/supportcontact.html?software=ExpressAccounts However i realize my bank deposit account was added with the amount that i refunded to customer. By right when we refund, the bank deposit should be deducted as the payment is made to the customer from the bank deposit account Link to comment Share on other sites More sharing options...
Chris75 Posted October 25, 2022 Share Posted October 25, 2022 Hello, When you process a refund from the program, Express Accounts would reverse the transactions linked to that payment. So, the money should be allocated back to the accounts you used to record the payment first. If this is not the case for you, please contact the NCH Software support team for further assistance. Link to comment Share on other sites More sharing options...
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