Mp4 video files audio not loaded

[User Nic]

Hi, I have an issue with loading with MP4 files - the audio is not loaded. Until yesterday I was able to load these types of videos - I created in PowerPoint and everything was working fine- the audio was loaded immediately and all worked fine. Yesterday night, I forgot the computer open with VIdeopad on and today, I load the same type of exported videos ( PowerPoint export) but video pad doesn't read the voice - in the dedicated area where the audio is supposed to appear - I have a straight line, nothing else. I followed the steps from previous posts, erased the

"C:\Users\<your name>\AppData\Roaming\NCH Software\Components"

"C:\Program Files (x86)\NCH Software\Components"

and reinstalled the latest version.

I also cleared the cache several times. 

I tried to import  5 different files, not just one. Nothing works for me. Can someone please advise?

[n1x1]

Hi,

Try to convert your file (you can also use .mp4 for the output form) and to upload your file one more time. You can convert your file using Prism. Here is the link for this software: https://www.nchsoftware.com/prism/prismpsetup.exe