nutineil Posted March 5, 2021 Share Posted March 5, 2021 Hi, I updated an older version of videopad to the latest and found that a lot of my clips will no longer load, whereas they did in the old version. The MP4 clips were quickly edited in 'Bandicut' so I guess something is missing from that process. However, my older version of Videopad accepted them. What can I do? Link to comment Share on other sites More sharing options...
borate Posted March 5, 2021 Share Posted March 5, 2021 What version won't load those clips? Look at the start-up screen or the bottom-left of the VP window. Upgrade to this version and see if that has an effect. If not, come back here. For licensed users upgrades are free for up to six months from purchase date. After that, VP will continue to fully function but a fee will be required in order to register the newest. Retain your old install file and registration info. Link to comment Share on other sites More sharing options...
nutineil Posted March 5, 2021 Author Share Posted March 5, 2021 Hi. No different, the video track is blank but the audio is there. I had only just bought and loaded the 10.16 so am disappointed. Link to comment Share on other sites More sharing options...
borate Posted March 5, 2021 Share Posted March 5, 2021 Not to panic. What video card is on the PC? There have been some issues with AMD adapters that may now be fixed. Try this version and report back. Link to comment Share on other sites More sharing options...
nutineil Posted March 5, 2021 Author Share Posted March 5, 2021 Thank you very much. That appears to have done it 😎 Link to comment Share on other sites More sharing options...
borate Posted March 5, 2021 Share Posted March 5, 2021 Good to know. Do you have an AMD card? The version that you are using is beta, so there may be undiscovered quirks. Release updates will soon be available, and be well within the six-month grace period. Link to comment Share on other sites More sharing options...
nutineil Posted March 5, 2021 Author Share Posted March 5, 2021 I have a NVIDIA GeForce card Link to comment Share on other sites More sharing options...
borate Posted March 5, 2021 Share Posted March 5, 2021 Interesting. Please take a minute to share a file or two that had the issue, so they can be analysed and help others. The process it easy and quick. Just follow these steps... Upload the file/s to a free server, such as Google Drive or MS OneDrive, get a shared (public) link, copy the link and paste it here or to me in a Private Message via the mail envelope in the top-right corner of this forum. Using Google Drive, if necessary change "restricted" to "anyone with link can view." Link to comment Share on other sites More sharing options...
nutineil Posted March 5, 2021 Author Share Posted March 5, 2021 Okay, i'll do that, but also, thanks for changing that little icon that floats along with the cursor when scrolling along the timeline; it was doing my head in as I kept clicking on it my mistake. Link to comment Share on other sites More sharing options...
nutineil Posted March 5, 2021 Author Share Posted March 5, 2021 Nah, just put in a longer video and it's doing it again. Seems to stop loading after a couple of minutes of a clip. I'll send another file in a short while, just waiting to see if I'm not giving it long enough to render the preview (if that's what is happening, I'm not very well educated in this field 🙃) Link to comment Share on other sites More sharing options...
borate Posted March 5, 2021 Share Posted March 5, 2021 If you are referring to the bar with the scissors, that can change colors and position with each VP install. It's random. The Bandicut mp4 video issue is confirmed and will be reported. The video displays well here in this version, which is current. But, it seems that earlier you loaded that release and it did not succeed, so that's a mystery. Try it again. If it fails, here's another version that utilized somewhat different architecture than the latest, which is still being refined. Thanks for sharing your file. What is the model of your video card - GTX.xxx? Link to comment Share on other sites More sharing options...
nutineil Posted March 5, 2021 Author Share Posted March 5, 2021 It's a GT 730 Link to comment Share on other sites More sharing options...
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