Audio keeps looping

[Robyn98]

I recently purchased the whole program and suddenly it started freezing and buffering. It also loops 2 seconds of audio but keeps playing the video normally. How do I stop this?

[borate]

Look at the start-up screen or the left-bottom corner of the VP window - what version is being used?

Save Project File AS routinely, giving it a unique # or name, so as not to overwrite prior saves.  Using Save Project Files (no AS) will overwrite.

After doing that, close the program and restart it.  Under OPTIONS | DISK tab, Clear Unused Cache Files, then reload your project.

If bad behavior persists, someone here will help if you take a minute to share.  The process is easy, quick and can be done privately.  Just follow these steps...

•     Back up --- With your project on the timeline, click on MENU at the top-left.  Click FILE|BACK UP PROJECT FILES TO FOLDER.  Choose a folder and SELECT FOLDER.
•     Upload ---  Use a free server - Google Drive, MS OneDrive, etc.* - to upload the saved, numbered FOLDER.    Do NOT upload the individual VPJ or export file. 
•     Get link --- Get a public link.  If using Google Drive click GET SHAREABLE LINK. If necessary change "restricted" to "anyone with the link can view" 
•     Share ---     Click COPY LINK | DONE.  Paste that link here, or click the folder at the top-right of this forum to message it privately to me.  It won't be shared.

          *    Before uploading, right-click the folder, click PROPERTIES.  Look at the File Size to confirm that it's not too big for the free space on the server.

[Nationalsolo]

Hi

Has the audio fully loaded? 

Nat

[Robyn98]

I'm not sure. I've only been using the program for about a week. I saw a green line above the video track section and assumed that's meant it had loaded.

[borate]

The green caching line over video clips means just that.  Please share your project;  someone will have at it and come up with a solution.

What version is running?