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Does not convert to svg

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I purchased this because it stated that it converted to svg. However it just changes the file name to *.svg and the program that opens real svg files will not open it. What is wrong with it?

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I just tested the program and it converted a PNG image into .SVG without issues.  Have you test if this happens to all the files you try converting to .SVG, or would it happen with one particular image you have converted?

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