Photopad failure after 1 year

[PAUL HENRY FRESCO]

I have been using photopad for about 1 year, and now, when I modify a photo, the result comes out pixilated. Do I need to buy a new Photopad program? 

When I try to call, they ask me for a passcode, which I do not have. Thank you, Paul Fresco, PHFCOM@ATT.NET

[elk]

In attempt to fix this issue, please try the steps below:

Uninstall PhotoPad, then delete 3 folders named "PhotoPad" and 1 named "Components" from these locations:
**C:\Users\<username>\AppData\Roaming\NCH Software\PhotoPad\
**C:\Program Files (x86)\NCH Software\PhotoPad\
**C:\Program Files (x86)\NCH Software\Components
**C:\ProgramData\NCH Software\PhotoPad\
**If you can't find any of the folders, just continue. 

After that, restart your computer and reinstall the program. You may need to install the version that works with your license. Old versions can be found here: http://www.oldversiondownload.com/

Once done, restart your system one more time.

Please be informed that phone support is available for Platinum users, you can find out more about Technical Support Packages here: https://secure.nch.com.au/support/purchase.html