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I’m working on a project right now, and recently, I’ve been experiencing issues with the audios of my video clips.

I bring multiple MP4 files into VideoPad to use as clips, and I’ve noticed for some of these clips, their audio is just flat-out gone.

When I play these MP4 files as they are on my desktop, they have no issues, but it is only after I put them in VideoPad that their audio just goes missing. In the Audio Track, it just shows a thick bar rather than the sound waves, and when I zoom in, they just turn into a straight line.

What could be causing this issue? It’s really annoying me, and I can’t complete my project as is. Any help is appreciated.

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Update to the latest version.  For licensed users upgrades are free for up to six months from purchase date.  After that, VP will continue to fully function but a fee will be required in order to register the newest.  Retain your old install file and registration info.

If the issue persists, upload a file or two that has the problem and someone will take a look.  Use Google Drive, MS OneDrive or other free server, get a shareable (public) link, copy that link and post it here on in private to me via the envelope at the top-right of this forum.

If using Google for the upload, be sure to change "restricted" to "anyone with link can view."

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I've used the link that you posted, and it says that I'm using v8.99 now. From the looks of it, the files seem to be working fine, and I can hear the audio to the aforementioned clips. 

I'm guessing that what I'm using right now is the trial version. Would I still be able to upload at the highest resolution possible, or must I purchase it anew? I've lost my original Gmail account, so I can't find my registration key code, and in turn, can't get the discount.

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