genepooldj Posted December 1, 2020 Share Posted December 1, 2020 I purchased this app in 2013. Just recently, I found that when converting audio files to mp3's, there were severe glitches in the audio once converted. The original wav files are fine. I updated to the most recent version thinking it would fix any bugs. Now it's forcing me to buy the app again. I already paid for it. Please allow me to have full access to this app. I should not have to pay for it again. Should I? Link to comment Share on other sites More sharing options...
elk Posted December 7, 2020 Share Posted December 7, 2020 Your registration and activation code will work on any fix or new version of the software released within 6 months from the date of purchase. After that you are always entitled to discounted upgrade pricing: https://www.nch.com.au/upgrade/index.html Link to comment Share on other sites More sharing options...
HenleyTex Posted January 25, 2021 Share Posted January 25, 2021 The problem elk points to is that the user goes to get the latest version of the software, and AFTER it is loaded, is told that you have to pay to upgrade to the new version. At that point, you are in a box. There's no reversing the download. It feels deceptive. Right now, I am locked into a "trial version" and cannot get out of. I don't like NCH putting me in a box. Link to comment Share on other sites More sharing options...
Kim 1318 Posted January 25, 2021 Share Posted January 25, 2021 You can contact the NCH Technical Support team and they will provide you with the software that goes with your license, you can submit a ticket here: https://www.nch.com.au/support/index.html Link to comment Share on other sites More sharing options...
Glassy Posted July 6, 2021 Share Posted July 6, 2021 I need to learn more about NCH Technical Support for employee monitoring software so cool that im here Link to comment Share on other sites More sharing options...
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