Email not working when lisenced.

[H444YDN]

I have set up my email so I can send quotes direct from Express Accounts. this works fine when the software is unlicensed. As soon as I activate the software I get issues sending emails? I cant explain it any easier.

 

Thanks in advance.  

[elk]

Are you getting any error message when trying to send emails? Make sure you have followed these steps to setup your email account:

1. Open your email settings in Express Acconts by clicking the Options button on the toolbar
2. Select Other from the list on the left
3. Click the Email Settings... button
4. Select the radio button for Use SMTP to send email directly to the mail server
5. Enter the server address in the SMTP mail host text box (this varies depending on your email client)
   • Gmail: smtp.gmail.com
   • Yahoo: smtp.mail.yahoo.com or smtp.mail.yahoo.co.uk (if email address ends in yahoo.co.uk)
   • Hotmail/MSN/Outlook.com: smtp.live.com
   • AOL: smtp.aol.com
   • Comcast: smtp.comcast.net
   • Other: Contact your mail provider for your SMTP server address
6. Check the box labeled Server requires authentication
7. Enter your User Name, (e.g., youraddress@gmail.com), and your Password in the appropriate text boxes
8. Check the box labeled Use secure connection (SSL/TLS) if available
   Please note: Comcast users should skip this step
9. Enter your email address into the Default reply email textbox
10. Click OK to save your changes.

If you are using a Gmail account, you will need to do additional work:

1. Log into your Gmail account, and go to this page.
2. Make sure the option "Allow less secure apps" is set to ON.
3. Confirm all settings within Express Invoice, and then test emailing an invoice.

[H444YDN]

16 hours ago, elk said:

Are you getting any error message when trying to send emails? Make sure you have followed these steps to setup your email account:

1. Open your email settings in Express Acconts by clicking the Options button on the toolbar
2. Select Other from the list on the left
3. Click the Email Settings... button
4. Select the radio button for Use SMTP to send email directly to the mail server
5. Enter the server address in the SMTP mail host text box (this varies depending on your email client)
   • Gmail: smtp.gmail.com
   • Yahoo: smtp.mail.yahoo.com or smtp.mail.yahoo.co.uk (if email address ends in yahoo.co.uk)
   • Hotmail/MSN/Outlook.com: smtp.live.com
   • AOL: smtp.aol.com
   • Comcast: smtp.comcast.net
   • Other: Contact your mail provider for your SMTP server address
6. Check the box labeled Server requires authentication
7. Enter your User Name, (e.g., youraddress@gmail.com), and your Password in the appropriate text boxes
8. Check the box labeled Use secure connection (SSL/TLS) if available
   Please note: Comcast users should skip this step
9. Enter your email address into the Default reply email textbox
10. Click OK to save your changes.

If you are using a Gmail account, you will need to do additional work:

1. Log into your Gmail account, and go to this page.
2. Make sure the option "Allow less secure apps" is set to ON.
3. Confirm all settings within Express Invoice, and then test emailing an invoice.

Hi, Thank you for your reply.

 

I have done all of this, as i mentioned it works perfectly when the software is (unlicensed) but as soon as I (Licensed) it the feature stops working...

 

I get a error message of "Error while trying to send email. Email address may be wrong or your SMTP server may require a username or password. Please check address again and see Email settings. (550): ##Email im trying to send too##"

 

Its frustrating and putting me off the software.

 

Thank you  

[Fred28]

Can you provide a screenshot of the settings you have entered in the program for the email feature? You might also want to contact NCH Tech team for assistance here:  https://www.nch.com.au/support/index.html

[Jason Clifton]

I have the same problem , so frustrating and doesnt seem to be an answer here

[S n C]

finally I can send an email.