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Export Video and sound is too quiet

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I have edited an existing video, the sound is fine on Videopad, when I export, the sound is too low, even on 100% volume.  I have just upgraded to the new version.  Other videos are fine. I have increased volume in videopad and every time the same thing happens.  I have tried many formats and its the same issue.  Even added a tick to option and normalise.  Can anyone help? Thanks Mandy

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What version is now being run   Let's have a look.  Upload and share.  It's easy, quick and can be private.  Just follow these four steps...

1.  With your project on the timeline, click on MENU at the top-left.  Click FILE|BACK UP PROJECT FILES TO FOLDER.  Choose a folder and SELECT FOLDER.
2.  Locate the saved, date-numbered folder. Upload it - NOT the VPJ or export file - to a free server. Google Drive, MS OneDrive, etc.*
3.  Get a shared, public link.  If using Google Drive click GET SHAREABLE LINK. Change 'restricted' to 'anyone with the link can view.'  Then click COPY LINK | DONE.
4.  Paste that link here, or click the folder, above top-right in this forum, and message it to me.  This is private and won't be shared.
*    Before uploading, right-click the folder, click PROPERTIES.  Look at the File Size to confirm that it's not too big for the free space on the server.

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