Playback not working

[livelonger@gmail.com]

I just received the new wavepad Masters Edition Version 11.06. I am using MacOS Catalina 10.15.17. I have successfully installed the wavepad and have recorded  a speech successfully. Unfortunately when I attempt to playback the recording I get an error message that states:   WAVEPAD AUDIO EDITOR. Please check that you have selected the correct sound player device using Preferences.   I am using a Scarlett 2i2 device and have been using it for years with Wavepad and other programs.   I tried all the Sound player devices including the Default device and get the same error message. I then tried the file recorded on Wavepad on another app called Twisted Wave and it played perfectly on the Scarlett 2i2 device. Any ideas?

[Fred28]

So when you open the program and go to Preferences > Audio in the dropdown menu next to device you do not see your device listed? Is it set as the correct output device?

https://support.apple.com/guide/audio-midi-setup/set-up-audio-devices-ams59f301fda/mac

You might want to reach out to NCH tech team here:  https://www.nch.com.au/support/index.html

[livelonger@gmail.com]

No that is not what I mean. The Scarlett 2i2 and all the others are on the list of audio devices. Not one of them wil play the audio. Every one elicits the error popup that says "Please check that you have selected the correct sound player device using Preferences.   I am not the only one with this problem. Several others in WavePad forums are having the same problem We can record fine but cannot get a playback on the MacOS.    Wavepad works fine on Windows machines.

[Fred28]

I think your best choice now is to contact NCH Tech team for them to assist. You might want to try reinstalling or removing the program completely and then install again to see if that helps, if not you should go with reaching out to NCH and see if they can assist here:  https://www.nch.com.au/support/index.html