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Cannot get it to work

Ted N

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I had the trial version and used it to convert DVD's to MP4. This was several years ago. I now want to do more of the same and of course the trial period is over. No problem. I purchased the software. Now I cannot get it to work. It is pretty straightforward and simple before. But it just will not work.  Any idea of what is the issue?

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In this case, what you can try is Let's try doing a clean install and delete all the cache of the program. Uninstall your software first, then go to the folder location below on your computer then delete the Prism folders:

C:\ProgramData\NCH Software
C:\Users\(Your computer profile)\AppData\Roaming\NCH Software\Prism

If you can't find the AppData folder, set Windows to show hidden files and folders with the steps from this link: https://support.microsoft.com/en-us/help/14201/windows-show-hidden-files.

After deleting the Prism folder, restart your computer then install it again from the next link: https://www.nchsoftware.com/prism/prismpsetup.exe

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