italiangen Posted September 4, 2020 Share Posted September 4, 2020 I'm trying to upload a new video and it won't load. It flashed the progress bar but nothing loads. Any Suggestions Thanks for your help. Link to comment Share on other sites More sharing options...
borate Posted September 4, 2020 Share Posted September 4, 2020 Under OPTIONS | DISK tab Clear Unused Cache Files. Restart the program and try the mp4 load once again. Use the latest version, if possible. For licensed users upgrades are free for up to six months from purchase date. After that, VP will continue to fully function but a fee will be required in order to register the newest. Retain your old install file and registration info. Link to comment Share on other sites More sharing options...
italiangen Posted September 4, 2020 Author Share Posted September 4, 2020 Hi Borate, I'm on a licensed version and I uploaded the latest version today. Cache is cleared. Same result. Just saw that my license started Feb26 2020. So I'm 9 days over the 6months. I don't think I saved the install files but I have the registration email code. How should I proceed? Peterd Link to comment Share on other sites More sharing options...
borate Posted September 4, 2020 Share Posted September 4, 2020 If the current version will accept your code, Click the Menu item at the top-left and scroll down to re-register. If not, suggest that you install and run this stable version, which was released within your grace period, so registration should succeed. Ignore any virus warnings. Licensing status has nothing t do with the mp4 issue. Let's see that file. Upload it to a free server, get a shareable link and post it here or in a private message (click the folder at the top-right of this window). Someone will check it out. If uploading to Google Drive, click Get Shareable Link, then change the 'restricted' status to Anyone Can View. Link to comment Share on other sites More sharing options...
italiangen Posted September 5, 2020 Author Share Posted September 5, 2020 re registered with my code but still have the same issue. Here is the shareable link https://drive.google.com/drive/folders/1yyE7a5jPG_wkeNgAgwjeotjWx9vtR_8E?usp=sharing Thanks for your help Link to comment Share on other sites More sharing options...
borate Posted September 5, 2020 Share Posted September 5, 2020 Using the version linked above, your file loaded fine here; took about five minutes to fully cache. Tested a low-res export and it was normal. To eliminate possible VP corruption try an uninstall with this free tool. Uninstall all the registry entries that it finds as well. Then reinstall VP. Any better? Link to comment Share on other sites More sharing options...
italiangen Posted September 5, 2020 Author Share Posted September 5, 2020 Borate, I did as instructed fully and it is still the same problem. Link to comment Share on other sites More sharing options...
borate Posted September 5, 2020 Share Posted September 5, 2020 Can't replicate that here. Tested on two PCs with different VP versions. The file loaded normally. Using Windows Explorer (the file manager), right-click on the C:\ drive and click PROPERTIES. Then click on DISK CLEANUP. Uncheck any items you don't want cleared, but leave the Temporary Files item checked. Then click on OK. How much space is available on that drive? Try another PC, if possible. Link to comment Share on other sites More sharing options...
italiangen Posted September 5, 2020 Author Share Posted September 5, 2020 Borate, Cleaned up C; and have 88GB free. Downloaded the file and it still didn't load in VPE. I tried this on a 2nd computer and the result is the same, using the free version 8.77... PeterD Link to comment Share on other sites More sharing options...
borate Posted September 5, 2020 Share Posted September 5, 2020 Baffling. Loads normally into v8.63 (unlicensed) and v8.77 (licensed) on both high- and low-end PCs here. Under OPTIONS | DISK tab, where is the cache file pointing? Do other, smaller files load? As a test, download and install this version. Ignore any virus prompts. Link to comment Share on other sites More sharing options...
Nationalsolo Posted September 5, 2020 Share Posted September 5, 2020 Hi Your mp4 downloaded OK and loaded OK into VP 8.77 Windows Vista Home Premium 32-bit SP2 Intel Core 2 Duo CPU E4500@ 2.2GHz, 2.0 GB RAM NVIDEA GeForce GT 730. (...so nothing super.) From an empty cache the project loaded to timeline (eventually) with no particular hitches. A 90 min 1920 x 1080 clip takes a bit of time to load first time around. (This took around 45 mins to cache fully (around 30 seconds /min...CPU working around 91 -95%)) Once in the cache the project re-loaded into a re-opened VP from scratch in a second. (almost immediately) Project loaded into VP from a vpj file in about a couple of seconds. This played fine in VP 8.77 in an expanded sequence preview screen. There were no glitches or "building Preview" messages even when the timeline was jumped from place to place with the red cursor line in sequence preview. The project exported as a 1920 x 1080 mp4 HD Default quality @38fps, and did this in 2mins 39 seconds. Can't see anything wrong with this mp4. Nat Link to comment Share on other sites More sharing options...
italiangen Posted September 5, 2020 Author Share Posted September 5, 2020 Borate, The test version 7.51 loaded the test.avi just fine. How should I proceed? Do I now have two versions of VPE on my system? Should I keep the 7.51 and just update it with the newer version 8.77? As for the clearing the cache, it was the local\temp\ and the message was "No cache files were deleted. Either some cache files are still in use or there were no cache files to delete." PeterD Link to comment Share on other sites More sharing options...
borate Posted September 5, 2020 Share Posted September 5, 2020 Only one version can be installed at a time. WHY only you have experienced this is a mystery, but it will be investigated. If v8.77 didn't succeed for you earlier it likely won't now...it will replace 7.51 which, for the moment, may be your best bet. You can also test this newer version 8.63, which has proven stable. What are the specifications of your PC - CPU, GPU, amount of RAM? Link to comment Share on other sites More sharing options...
italiangen Posted September 5, 2020 Author Share Posted September 5, 2020 Lenovo Yoga 730 Windows 10 Processor: Intel Core i5-8250U PCU@1.6GHZ 1.80 GHZ Ram: 16GB 64GB OS x64-based processor Graphics Intel UHDGraphics 620 Is this what you wanted. I'm not sure how to find the GPU info? Peter Link to comment Share on other sites More sharing options...
borate Posted September 5, 2020 Share Posted September 5, 2020 Good enough. That system should be more than capable or handling this file. And that you were unsuccessful on yet another PC compounds the mystery. If folks cannot replicate the problem they cannot fix it. 🤔 Link to comment Share on other sites More sharing options...
italiangen Posted September 5, 2020 Author Share Posted September 5, 2020 I just tried to load the 8.63 and it failed in the same way. If it helps, does you team want to remote in? I reinstalled 7.51 and got the error message; "There was an error loading one or more of the effects or transitions icons. Please reinstall..... but just clicked ok and loaded the Test.avi file and it loaded correctly. Link to comment Share on other sites More sharing options...
borate Posted September 5, 2020 Share Posted September 5, 2020 Just a user here, as are most who participate in this forum. NCH folks would be the ones to decide on further action. There can be minor compatibility issues between versions, which may be the cause of the error. It's best to export with the version, or near the version, that created the project. One thing more to check is that your video driver and Direct-X are up to date, though it's doubtful that this is relevant. https://www.nch.com.au/kb/10265.html And under OPTIONS | EDITING tab toggle this item ON or OFF to see whether that helps. "Use Hardware Accelerated Graphics" Grasping at straws. Link to comment Share on other sites More sharing options...
italiangen Posted September 5, 2020 Author Share Posted September 5, 2020 Thank you very much Borate! You keep coming thru for me. May I mention a few points. 1. This was a video file from Zoom 2. Could a virus be the cause? I'm running Windows Security only and keep things updated. 3. I'm going to assume that these issues are caused by my computer somehow. What tests or tools would you recommend I use to research or verify that my computer is working properly? I hope I'm not asking to much. Regards, Peter Link to comment Share on other sites More sharing options...
borate Posted September 5, 2020 Share Posted September 5, 2020 A virus? Doubtful, as it loads normally in version 7.51. And beyond clearing VP cache, W10 temp files and keeping virus definitions up to date, no further thoughts on what on the PC could affect loading of this file. What about those other files - of varying lengths and formats. Do they load in v8.63 or v8.77? Link to comment Share on other sites More sharing options...
Nationalsolo Posted September 6, 2020 Share Posted September 6, 2020 Hi You might try this. Open users/Your name/AppData/Roaming/NCH Software and delete the Components file. reopen VP ; the Components folder should reload automatically and might cure the problem Nat Link to comment Share on other sites More sharing options...
italiangen Posted September 7, 2020 Author Share Posted September 7, 2020 Thanks Borate for all your help. I'll stay with 7.51 for the moment. I'd like to get a more recent version that has fixes and upgrade functionally. I remember that there was a listing of older versions of VP software that I could try but I can't seem to find the URL that allows me to install an older version. Do you think there is much to gain if I work my way thru the list between 7.51 and 8.6? NationalSolo, I deleted the Components folder and reinstalled and it did not work. I looked for the folder and it did not reinstall. What is the impact? Regards, Peter D Link to comment Share on other sites More sharing options...
borate Posted September 7, 2020 Share Posted September 7, 2020 No easy answers on this issue, especially since it affects two PCs there; the devs are scratching their heads as well. Makes no sense. Old versions are here. Nothing to lose by checking them out. Do other files (perhaps shorter) load into later VP versions? Link to comment Share on other sites More sharing options...
italiangen Posted September 7, 2020 Author Share Posted September 7, 2020 it worked. was it just a type-o? How bad of a problem is the missing components folder? Your support is invaluable to me, Borate! Peter Link to comment Share on other sites More sharing options...
Nationalsolo Posted September 7, 2020 Share Posted September 7, 2020 Hi Should be no problem. It will load back. You may have to restart your computer. You should find it in User name/AppData/Roaming/NCH Software......... Nat Link to comment Share on other sites More sharing options...
borate Posted September 7, 2020 Share Posted September 7, 2020 Yup, wrong link. Now try loading other files into v8.77 and see if they meet the same fate. Link to comment Share on other sites More sharing options...
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