Jump to content

IVM delivery not working

Recommended Posts

I transferred my IVM to a new machine (old WIN7 new Win10) and IVM with OGMs woking fine and answering calls, etc.
the only thing what is not working ist the delivery (Forward to telephone Number) if a new message arrived in the Mailbox.

Any clue what can cause this and how to solve?


Link to post
Share on other sites

IVM cannot directly transfer between VoIP and conventional telephone lines. To do this there needs to be some form of VoIP to PSTN gateway, such as a FXO Adapter or a VoIP gateway provider.

Sometimes IVM dials too quickly for the PBX or your phone company. In that case you may need to insert a pause (',') or longer pauses (',,,') using commas after the flash character ('!') and after the dialed digits.

Another possible problem with transfers that use a hook flash is that different countries and different phone systems can require different flash times. Check your PBX flash time or ask your telephone company (if you are not using a PBX).

You may also want to reach out to NCH tech team and see if they can help: https://www.nch.com.au/support/index.html


Link to post
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.

Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

  • Create New...