Islandani Posted August 25, 2020 Share Posted August 25, 2020 Hello all, I am experiencing an issue that I have seen posted before on this forum. For some reason, my text expander just stopped working. It still shows me the autocomplete expansions and lets me know with a beep that I have missed using a shortcut, but when I type in the shortcut, it does not expand. It was working perfectly before this. I have uninstalled, reinstalled, uninstalled and tried the demo version as well as the licensed version that I purchased, but nothing works. Anyone have any feedback or advice? Thanks! Link to comment Share on other sites More sharing options...
pneiding Posted August 26, 2020 Share Posted August 26, 2020 This hasn't worked for me for a couple weeks not. Same thing, it just stopped working. I still get the beep but it doesn't expand. I've sent them the Debug file, still waiting to hear what is going on.... Link to comment Share on other sites More sharing options...
Islandani Posted August 26, 2020 Author Share Posted August 26, 2020 Oh that's great that you were able to send the debug file. I am really hoping they are able to figure it out and fix it. I've tried other text expanders and this is definitely my favorite for ease of use when it is working properly. Hopefully someone will figure out the glitch soon. I haven't heard back from support either Link to comment Share on other sites More sharing options...
elk Posted August 26, 2020 Share Posted August 26, 2020 Are you running Windows or Mac? Does it occur when expanding special characters? I would recommend you to submit a support ticket using this link https://www.nch.com.au/support/ so the technicians can provide you with the debug version of the program. Link to comment Share on other sites More sharing options...
Islandani Posted August 26, 2020 Author Share Posted August 26, 2020 Hi, thanks for the reply. I am using Windows. It just stopped expanding anything, although it still gives suggestions for autocomplete but won't expand them if I hit Ctrl Ctrl, and beeps when I should use an expansion, but does not expand the shortcut. I have put in a ticket to support and they have actually asked me a few questions today so I'm hopeful this might be resolved at some point. Thanks! Link to comment Share on other sites More sharing options...
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