Videopad choppy in preview pane

[Geno]

I just bought the Videopad. Any video I import is choppy in the preview pane. My video is shaky enough. I'd like to try the shaky effect, but even if it fixed it, I wouldn't know because even good video is choppy in preview. The same video is smooth as silk in iMovie. Guess I'll be going back to Apple's red-headed stepchild. I can't afford to upgrade to an IBM Watson, just to help this software work. I'm using a 4 Ghz quad-core i7 32 GB 1600 mhz DDR3, Catalina 10.15.6. That should be plenty. I bought several of the suite. Looks like I'm out a couple hundred bucks.

Anybody have any suggestions other than buying a super computer? Thanks,

Geno

[borate]

 You're out ZERO bucks.  There is a refund policy.   https://www.nch.com.au/general/refund.html

But that should not be necessary if you share your project so others can analyse the issues that you report.   This is easy, can be private, and takes little time.

Don't upload the export, just the project folder.  Follow these instructions...

1. With your project on the timeline, click the 3-lined 'hamburger' menu, top-left.  Click FILE | BACK UP PROJECT FILES TO FOLDER.  Specify a folder.  Click SELECT FOLDER.
2.  Using the PC file manager, go to where the numbered folder was saved and upload it to a free server - Google Drive, MS OneDrive, etc.*
3.  Get a shared, public, non-restricted link.
4.  Paste that link here, or click the folder, above top-right in this forum, and message it to me.  This is private and won't be shared.
*    Before uploading, right-click the folder, click PROPERTIES.  Look at the File Size to confirm that it's not too big for the free space on the server.

[macfly]

Hi Geno. If you're using a 5K iMac please try to reduce the size of VideoPad's window, then clear its cache then reload the clips.