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Videopad not able to handle video effects on overlay used 8.63 version.

I am using a paid version of videopad. i emailed them with my registered email id. Some steps were told i followed everyone of them to the T. the version that was asked to install in the instructions was 6.01. when i did it woudnt open the file that was edited in version 8.63. there was a updates beta version of F 8.64 which was unreleased i tried with that also but the effect was same as version 8.63 with the hang ups crashing.

the laptop i m using is lenovo i7 10th gen processor with 16 gb ram with nvidea 4gb graphic card.

earlier i used videopad in mac - this software was running better in mac but in windows its not performing the same.

i regret buying this software. its not only wasted my money and my time.

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Under OPTIONS | EDITING, toggle "use hardware acceleration" to see whether that makes a difference.  Be sure that the video driver and Direct-X are up to date.

AMD / ATI users: http://support.amd.com/us/gpudownload/Pages/index.aspx
Intel users: https://downloadcenter.intel.com/default.aspx
nVidia users: http://www.nvidia.com/Download/index.aspx?lang=en-us
   
Update DirectX: http://support.microsoft.com/kb/179113

Crop, scale and position are normally no problem though the order in which they are applied can affect results.  The best way to pin down your issue is to be share the project.  Someone will check it out.  It's an easy and quick 4-step process and can be private.  Just follow these instructions...

1. With your project on the timeline, click the 3-lined 'hamburger' menu, top-left.  Click FILE | BACK UP PROJECT FILES TO FOLDER.  Specify a folder.  Click SELECT FOLDER.
2.  Using the PC file manager, go to where the numbered folder was saved and upload it to a free server - Google Drive, MS OneDrive, etc.*
3.  Get a shared, public, non-restricted link.
4.  Paste that link here, or click the folder, above top-right in this forum, and message it to me.  This is private and won't be shared.
*    Before uploading, right-click the folder, click PROPERTIES.  Look at the File Size to confirm that it's not too big for the free space on the server.

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