scruffs Posted June 29, 2020 Share Posted June 29, 2020 I sometimes get this message when trying to drag a png to the window. But the file itself is fine and displays in other software. Please help. Link to comment Share on other sites More sharing options...
elk Posted June 30, 2020 Share Posted June 30, 2020 Do you get the problem with some particular PNG files or all the PNG files? In attempt to fix this issue, you may try the steps below: Uninstall Pixillion, then delete 3 folders named "Pixillion" and 1 named "Components" from these locations: **C:\Users\<username>\AppData\Roaming\NCH Software\Pixillion\ **C:\Program Files (x86)\NCH Software\Pixillion\ **C:\Program Files (x86)\NCH Software\Components **C:\ProgramData\NCH Software\Pixillion\ **If you can't find any of the folders, just continue. After that, restart your computer and reinstall the program using this link: https://www.nchsoftware.com/imageconverter/pixpsetup.exe Once done, restart your system one more time and try again. Link to comment Share on other sites More sharing options...
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