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Trouble Finding Tech Support Chat Page

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I purchased a platinum tech support package three days ago and submitted a request fo tech support, but I haven't received any response yet.  I want to start a chat to hopefully get my tech support question answered. The email acknowledging my purchase gives a link to a chat page, but it just leads to the support page.  There is no obvious way to start a chat.    I hate to burn one of my two allowed telephone consultations just to find the chat page.  Can anyone advise me how to start a chat?  Thanks.

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I'll send you a private message. I just tested the chat and it worked for me. I don't see any tickets under the email address that you used to make your  purchase, so it sounds like yours wasn't submitted successfully.

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