Jump to content

Online album database inaccessible


Bjeppson

Recommended Posts

Now I'm not even getting a "No entry found on the online album database" error message, just track numbers and duration. I upgraded to 4.18 - same thing. I tried several different popular CD's. Is there some setting I'm missing that's causing it not to connect with the database?

An option NCH could add to get around the lack of content in the current database is to allow importing of info from CD-text and cdplayer.ini. That would at least give users the ability to grab the info in other ways, such as from other programs that use different databases, and bring it into Express Rip.

Express Rip is great software but it's pretty useless without the ability to reliably access CD info.

Link to comment
Share on other sites

  • Replies 66
  • Created
  • Last Reply

Top Posters In This Topic

Better they should fix the software!!

It's been more than 30 days for me. I didn't return it because everything except the database works exactly the way I want it to and I hoped that would be fixed.

Why is NCH still selling and even updating a product that they know is basically broken? It makes no sense!

Link to comment
Share on other sites

  • 11 months later...
  • 2 months later...

I recently bought Express Rip with the intention of digitizing thousands of CDs but I have the same error "The operation failed when trying to access the online album database.  Check you are connected to the internet."  (I am most definitely connected to the internet.)  I've tried loading a couple of dozen cds and exactly one (Edgar Meyer & Yo Yo Ma) was recognized.  (BTW, the error message seems to indicate something other than "disc not found in the database", it's suggesting a connectivity problem. Don't know if it's just the wrong message or not.)

The "Help -> Check for updates" tells me that I have the latest version, Version 5.0 - reading the messages in this thread, the issue seems to go back a couple of years since freedb was shut down so there appears to have been lots of time to fix it.

A couple of comments:

Searching for the CDs in question in gnudb.org succeeds and gives me the track names, times etc., so the entries are in that database certainly.  I could copy and paste track by track but that's not very Express is it?

The CDs all come up with the right track names in iTunes but unfortunately iTunes does not rip to FLAC which is what I want.

 Any hope of getting this fixed?   Nou Dadoun, The A-Trane

Link to comment
Share on other sites

On 10/11/2022 at 8:09 AM, IRM said:

Please try with the latest version of the express rip available  from the link below, note that you can install the free trial version and confirm if the software do comply with your requirements before getting a full time license. 

 

https://www.nch.com.au/components/ripsetup.exe

I have the latest version which appears to be Version 5.0 ... N

Link to comment
Share on other sites

  • 3 months later...
On 3/23/2023 at 6:46 AM, danadana said:

Do you think this will ever be resolved? Wish I had seen this forum before purchasing. I have a lot of blank titles now for my collection. 

NCH Software is always interested in improving existing programs and developing new programs. If you have an idea you'd like to share with us, please submit your suggestion here: https://www.nch.com.au/suggestions/

Link to comment
Share on other sites

  • 1 month later...

Today I uninstalled Express Rip due to this issue.  The response to my support ticket was that NCH does not control the online database and I should pursue the problem with them. 

Like A-Trane detailed, I can find the CD info in gnudb.org, yet Express Rip can't seem to.  There are too many good products that do the same for less to waste time with this.

Send me a note if/when this gets resolved.

Link to comment
Share on other sites

  • 4 weeks later...
On 6/16/2020 at 4:11 AM, Bjeppson said:

This is more than a bug to fix for the next release.  https://telegrambetting.club/telegram-sports-betting/]sportsbetting telegram[/URL] The database link now goes to another website entirely. I paid for software based on a https://www.viberate.com/tools-for-independent-musicians/music-distribution/]https://www.viberate.com/tools-for-independent-musicians/music-distribution/[/URL trial version that worked and now I feel cheated out of my money because I have to now go find other software to do the job. 

 Oh, the unfortunate twist of fate, where a database link leads you astray. Your feelings of disappointment and being cheated are understandable, for the software that once showed promise now falls short of its mark. May your quest for alternative solutions be swift, and may you find the perfect software that surpasses your expectations, leaving this hiccup in the rearview mirror of your digital endeavors.

Link to comment
Share on other sites

  • 2 weeks later...
On 6/18/2023 at 9:16 PM, Angelpandas1 said:

Oh, the unfortunate twist of fate, where a database link leads you astray. Your feelings of disappointment and being cheated are understandable, for the software that once showed promise now falls short of its mark. May your quest for alternative solutions be swift, and may you find the perfect software that surpasses your expectations, leaving this hiccup in the rearview mirror of your digital endeavors.

NCH Software is always interested in improving our existing programs and developing new programs. If you have an idea you'd like to share with us, please submit your suggestion here: https://www.nch.com.au/suggestions/

Link to comment
Share on other sites

  • 4 weeks later...
  • 2 weeks later...
On 6/16/2020 at 4:11 AM, Bjeppson said:

This is more than a bug to fix for the next release. https://telegrambetting.club/casino-telegram-channel/ casino group The database link now goes to another website entirely. https://eldfall-chronicles.com/product/slayer-dragoon/ I paid for software based on a trial version that worked and now I feel cheated out of my money because I have to now go find other software to do the job. 

I'm sorry to hear about the frustration you're experiencing with the software. Technical issues like this can indeed be very frustrating. It's important to reach out to the software developer or customer support team to report the issue and seek a resolution. They may be able to provide a fix or a workaround for the problem. If you feel that you were misled in any way during the trial period, it's also worth expressing your concerns to the developer or the company's customer service. They may be able to offer a refund or a solution to make things right. Remember, clear communication is key, and they will likely want to ensure their customers have a positive experience with their software.

Link to comment
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now

×
×
  • Create New...