Online album database inaccessible

[Snddesn]

Now I'm not even getting a "No entry found on the online album database" error message, just track numbers and duration. I upgraded to 4.18 - same thing. I tried several different popular CD's. Is there some setting I'm missing that's causing it not to connect with the database?

An option NCH could add to get around the lack of content in the current database is to allow importing of info from CD-text and cdplayer.ini. That would at least give users the ability to grab the info in other ways, such as from other programs that use different databases, and bring it into Express Rip.

Express Rip is great software but it's pretty useless without the ability to reliably access CD info.

[davedreambeliever]

Wish I'd seen this thread.  Bought Express Rip.  Lasted for 4 days before getting the same error.

 

Did anyone have any luck getting refunds?

[DannR]

NCH Software offers a no-nonsense 30-day money back policy. If you are unhappy with your software for any reason within 30 days from purchase, you can do the request, via the form on the next link, or send the email to support8@nchsoftware.com

Refund: https://www.nch.com.au/general/refund.html

 

[Snddesn]

Better they should fix the software!!

It's been more than 30 days for me. I didn't return it because everything except the database works exactly the way I want it to and I hoped that would be fixed.

Why is NCH still selling and even updating a product that they know is basically broken? It makes no sense!

[Fred28]

Weird the program had an issue before when the Album data based that was using closed, but they had fixed that. If you are having this issue please reach out to NCH Tech Support so they can assist. https://www.nch.com.au/support/index.html

[IRM]

Please try with the latest version of the express rip available  from the link below, note that you can install the free trial version and confirm if the software do comply with your requirements before getting a full time license. 

 

https://www.nch.com.au/components/ripsetup.exe

[A-Trane]

I recently bought Express Rip with the intention of digitizing thousands of CDs but I have the same error "The operation failed when trying to access the online album database.  Check you are connected to the internet."  (I am most definitely connected to the internet.)  I've tried loading a couple of dozen cds and exactly one (Edgar Meyer & Yo Yo Ma) was recognized.  (BTW, the error message seems to indicate something other than "disc not found in the database", it's suggesting a connectivity problem. Don't know if it's just the wrong message or not.)

The "Help -> Check for updates" tells me that I have the latest version, Version 5.0 - reading the messages in this thread, the issue seems to go back a couple of years since freedb was shut down so there appears to have been lots of time to fix it.

A couple of comments:

Searching for the CDs in question in gnudb.org succeeds and gives me the track names, times etc., so the entries are in that database certainly.  I could copy and paste track by track but that's not very Express is it?

The CDs all come up with the right track names in iTunes but unfortunately iTunes does not rip to FLAC which is what I want.

 Any hope of getting this fixed?   Nou Dadoun, The A-Trane

[A-Trane]

On 10/11/2022 at 8:09 AM, IRM said:

Please try with the latest version of the express rip available  from the link below, note that you can install the free trial version and confirm if the software do comply with your requirements before getting a full time license. 

 

https://www.nch.com.au/components/ripsetup.exe

I have the latest version which appears to be Version 5.0 ... N

[RVM]

Hi, best to send a support ticket for that through this link here: https://www.nch.com.au/support/supportcontact.html

[danadana]

Do you think this will ever be resolved? Wish I had seen this forum before purchasing. I have a lot of blank titles now for my collection. 

[RVM]

You may contact the support group soo the they can report it their programmers

[MakubX]

On 3/23/2023 at 6:46 AM, danadana said:

Do you think this will ever be resolved? Wish I had seen this forum before purchasing. I have a lot of blank titles now for my collection. 

NCH Software is always interested in improving existing programs and developing new programs. If you have an idea you'd like to share with us, please submit your suggestion here: https://www.nch.com.au/suggestions/

[Marvier]

Today I uninstalled Express Rip due to this issue.  The response to my support ticket was that NCH does not control the online database and I should pursue the problem with them. 

Like A-Trane detailed, I can find the CD info in gnudb.org, yet Express Rip can't seem to.  There are too many good products that do the same for less to waste time with this.

Send me a note if/when this gets resolved.

[Angelpandas1]

On 6/16/2020 at 4:11 AM, Bjeppson said:

This is more than a bug to fix for the next release.  https://telegrambetting.club/telegram-sports-betting/]sportsbetting telegram[/URL] The database link now goes to another website entirely. I paid for software based on a https://www.viberate.com/tools-for-independent-musicians/music-distribution/]https://www.viberate.com/tools-for-independent-musicians/music-distribution/[/URL trial version that worked and now I feel cheated out of my money because I have to now go find other software to do the job. 

 Oh, the unfortunate twist of fate, where a database link leads you astray. Your feelings of disappointment and being cheated are understandable, for the software that once showed promise now falls short of its mark. May your quest for alternative solutions be swift, and may you find the perfect software that surpasses your expectations, leaving this hiccup in the rearview mirror of your digital endeavors.

[MakubX]

On 6/18/2023 at 9:16 PM, Angelpandas1 said:

Oh, the unfortunate twist of fate, where a database link leads you astray. Your feelings of disappointment and being cheated are understandable, for the software that once showed promise now falls short of its mark. May your quest for alternative solutions be swift, and may you find the perfect software that surpasses your expectations, leaving this hiccup in the rearview mirror of your digital endeavors.

NCH Software is always interested in improving our existing programs and developing new programs. If you have an idea you'd like to share with us, please submit your suggestion here: https://www.nch.com.au/suggestions/

[RVM]

There is a new version of the program which fixes the issue. Pleas try to download the free trial version of the program.

[Angelpandas1]

On 6/16/2020 at 4:11 AM, Bjeppson said:

This is more than a bug to fix for the next release. https://telegrambetting.club/casino-telegram-channel/ casino group The database link now goes to another website entirely. https://eldfall-chronicles.com/product/slayer-dragoon/ I paid for software based on a trial version that worked and now I feel cheated out of my money because I have to now go find other software to do the job. 

I'm sorry to hear about the frustration you're experiencing with the software. Technical issues like this can indeed be very frustrating. It's important to reach out to the software developer or customer support team to report the issue and seek a resolution. They may be able to provide a fix or a workaround for the problem. If you feel that you were misled in any way during the trial period, it's also worth expressing your concerns to the developer or the company's customer service. They may be able to offer a refund or a solution to make things right. Remember, clear communication is key, and they will likely want to ensure their customers have a positive experience with their software.