Snddesn Posted October 28, 2021 Share Posted October 28, 2021 Now I'm not even getting a "No entry found on the online album database" error message, just track numbers and duration. I upgraded to 4.18 - same thing. I tried several different popular CD's. Is there some setting I'm missing that's causing it not to connect with the database? An option NCH could add to get around the lack of content in the current database is to allow importing of info from CD-text and cdplayer.ini. That would at least give users the ability to grab the info in other ways, such as from other programs that use different databases, and bring it into Express Rip. Express Rip is great software but it's pretty useless without the ability to reliably access CD info. Link to comment Share on other sites More sharing options...
davedreambeliever Posted November 1, 2021 Share Posted November 1, 2021 Wish I'd seen this thread. Bought Express Rip. Lasted for 4 days before getting the same error. Did anyone have any luck getting refunds? Link to comment Share on other sites More sharing options...
DannR Posted November 2, 2021 Share Posted November 2, 2021 NCH Software offers a no-nonsense 30-day money back policy. If you are unhappy with your software for any reason within 30 days from purchase, you can do the request, via the form on the next link, or send the email to support8@nchsoftware.com Refund: https://www.nch.com.au/general/refund.html Link to comment Share on other sites More sharing options...
Snddesn Posted November 2, 2021 Share Posted November 2, 2021 Better they should fix the software!! It's been more than 30 days for me. I didn't return it because everything except the database works exactly the way I want it to and I hoped that would be fixed. Why is NCH still selling and even updating a product that they know is basically broken? It makes no sense! Link to comment Share on other sites More sharing options...
Fred28 Posted November 3, 2021 Share Posted November 3, 2021 Weird the program had an issue before when the Album data based that was using closed, but they had fixed that. If you are having this issue please reach out to NCH Tech Support so they can assist. https://www.nch.com.au/support/index.html Link to comment Share on other sites More sharing options...
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