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Export to video fille problem get error and crash

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I use PhotoStage 7.27 under XP SP3, when I start exporting slideshow to video file (for example mp4) after about 5-7% of process I get program error and crash, here is the windows error details: P1 : photostage.exe     P2 :     P3 : 5ebee42b     
P4 : dbghelp.dll     P5 : 5.1.2600.5512     P6 : 4803819b     P7 : 0001295d
P8 : c0000409     P9 : 00000000 
How I can fix it?

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I tried but when I push Send Report it said me "problem connection with server"... seems like them has issues in each step!

p.s. just sent a report via anonimous browser ok.

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