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Retaining subtitles during DVD conversion

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I am attempting to convert a DVD movie to a format that will be playable on the ROKU windows  media player.  I can successfully play the movie using MP4 format, , but the subtitles/captions are not available. Since I suffer from profound hearing loss, I really need the captions.

Is there another format that I can use?

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Are you taking the video directly from the DVD, or is a file that you transfer, what would be the setup that you are using for the MP4 if you try to convert using different format do you get the same result.

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