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Please help! Not able to receive video.

Jasmine Piipp

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Hi, please help if you can.  When receiving files that are audio and video, only the audio comes through.  My settings are set to "Always show video", there is a black video box but it displays "No video".  I cannot figure out what why it is not working.  I have the Pro version, the latest version and Windows 10.  I am working on a laptop so I'm wondering if that may be why?

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