Cannot Rewind/FF on Keyboard with Hot-Key

[toos]

My set hot-keys to rewind or fast forward do not work properly unless I am actually inside of the Express Scribe window.  This is really inconvenient as I have to have Word or Google Docs open as I transcribe. This never was a problem in the previous versions of Express Scribe. I was forced to download the latest version today when the older one would not stop crashing. This rewind/ff function does not work on either of my Macs unless I am actually inside Express Scribe.  If I try, it only goes back half a second or less.  Really annoying.  Any help?

[Jsalgado]

Please open a support ticket here: https://www.nch.com.au/support/supportcontact.html?software=Scribe&support

[BrieW]

Toos, did you ever get this resolved? I just updated to new version of Express Scribe and am having the exact same problem. (Opened a support ticket, their suggestion did not work.) Thanks in advance!

[EIB]

2 hours ago, BrieW said:

Toos, did you ever get this resolved? I just updated to new version of Express Scribe and am having the exact same problem. (Opened a support ticket, their suggestion did not work.) Thanks in advance!

Hi! What version of Express Scribe are you running and what OS version are you using?

[BrieW]

Hi, thanks for replying! Express Scribe 9.22 and OS Big Sur

[Fred28]

Can you confirm you have the "Enable System-Wide Hot-keys" box checked in Preferences > Hot-Keys? 

If you do then it would be best for you to continue working with NCH Tech support as this might be a bug.

If you have not tried to reinstall do so and if that does not work you might want to uninstall and then install the app again.