Express Mini grayed out

[Asthedeer]

Just downloaded the new version and the Express Mini tab is grayed out.  Ctrl M does not work either.  :(   Can anyone tell me a fix or what I should do?

 

[DannR]

In this case try  doing a clean install and delete all the cache of the program. Uninstall your software first, then go to the folder location below on your computer then delete the  Express Scribe folders:

C:\ProgramData\NCH Software
C:\Users\(Your computer profile)\AppData\Roaming\NCH Software\Express Scribe

If you can't find the AppData folder, set Windows to show hidden files and folders with the steps from this link: https://support.microsoft.com/en-us/help/14201/windows-show-hidden-files.

After deleting the Express Scribe folder, restart your computer then install it again from the next link: https://www.nch.com.au/components/essetup.exe