Bdc62 Posted February 23, 2020 Share Posted February 23, 2020 installed last actual version of VideoPad: 8.06 (unlicensed, non-commercial) on my Windows10 Want to see first if it works ... and I like a lot of the possibilities until now but the sound. When I add files of either .MOV, .mp3 or .WAV ; I just get a flatline as audio wave in the Clip Previeuw. No surprise that I don't get any sound, trying to play them. I did find the C:\Program Files (x86)\NCH Software\Components\mp3el2\lame.exe and tried to execute again and restarted and... Any advisory to fix this? Any additional info required? Thx Bart Link to comment Share on other sites More sharing options...
borate Posted February 23, 2020 Share Posted February 23, 2020 First to report this - doesn't happen here. Install this version and check back in. Link to comment Share on other sites More sharing options...
Bdc62 Posted February 23, 2020 Author Share Posted February 23, 2020 same issue on V8.10 for me 😕 Link to comment Share on other sites More sharing options...
borate Posted February 23, 2020 Share Posted February 23, 2020 Submit a file that does this. When the file is clicked in the bin (prior to being dropped onto the timeline) is there audio? How to include a link to a file in your forum post: Upload the image to Dropbox, Google Drive, Microsoft OneDrive, etc. Copy (share) the URL and paste it into your post here. Need the file itself. Please upload it and link it here or in a PM (personal message) via the envelope at the top-right of this forum. Does the file play in Windows Media Player? Uninstall Videopad with this free tool. Then reboot and reinstall it. Link to comment Share on other sites More sharing options...
Bdc62 Posted February 23, 2020 Author Share Posted February 23, 2020 uninstalled with the tool and removed all the proposed items (reg & files) installed v8.10 again same issue just a small test case : a .MOV video and an mp3 song. both play well in WMP here is the vpj and the two sources:https://drive.google.com/drive/folders/1v9kWBFo932RtbiVaN-5La1sMgtluimpH?usp=sharing Link to comment Share on other sites More sharing options...
borate Posted February 23, 2020 Share Posted February 23, 2020 Strange indeed. A system-specific issue as the samples load just fine here. Check on Direct-X. DirectX diagnostic report includes detailed information on your computer hardware. To get a DirectX report, press (right click on Win 10) Start button->Run. And then type in "dxdiag". <enter> Any errors found? If you have access to another PC, try the program there. You can also ask tech support. https://tinyurl.com/r89tpcw Refer to this thread. http://nch.invisionzone.com/topic/30268-no-audio-at-all-flatline/?tab=comments#comment-79206 Link to comment Share on other sites More sharing options...
Bdc62 Posted February 23, 2020 Author Share Posted February 23, 2020 (edited) "no problems found" with dxdiag result save in folder vpj above asked tech support Edited February 23, 2020 by Bdc62 Link to comment Share on other sites More sharing options...
borate Posted February 23, 2020 Share Posted February 23, 2020 For experimentation's sake, try this version. What are your PC's specs: CPU, GPU, free space on C:. RAM? Link to comment Share on other sites More sharing options...
Nationalsolo Posted February 23, 2020 Share Posted February 23, 2020 Hiall Example downloaded and played correctly here in Version 8.06 on a Vista PC. I notice that the audio file icon in the bin does not seemed to have changed from the quaver "Processing" icon wiuth the eggtimer to the "Waveform" icon. When the audio was loading for the first time was there a "processing file" pop-up? It seems to suggest that the mp3 was not fully converted. Nat Link to comment Share on other sites More sharing options...
Bdc62 Posted February 25, 2020 Author Share Posted February 25, 2020 With that version (7.02), I get sound as expected 🙂 Link to comment Share on other sites More sharing options...
borate Posted February 25, 2020 Share Posted February 25, 2020 Odd. What are those PC specs? What brand of processor - Intel or AMD? Plays fine here in the latest versions. Report this via the chevron at the top-right of the VP window or via the tech form, linked above. Mention the PC specs and please refer to this thread... http://nch.invisionzone.com/topic/30268-no-audio-at-all-flatline/?tab=comments#comment-79206 Link to comment Share on other sites More sharing options...
Bdc62 Posted February 25, 2020 Author Share Posted February 25, 2020 working on Intel i7-8550U 2.00GHz 16GB ram 64bit Windows 10 v 1909 Link to comment Share on other sites More sharing options...
borate Posted February 25, 2020 Share Posted February 25, 2020 Win 10 here on a similar processor. Make a report. Try VP on another machine. Link to comment Share on other sites More sharing options...
Wendy Thacker Posted March 8, 2020 Share Posted March 8, 2020 I'm having the same problem. It also wont record audio. I've just updated the link to include the whole folder here's the link https://www.dropbox.com/sh/ud3f44k2g1o44s5/AABlWbHTHvuQP-AiwJiL3Rlxa?dl=0 Link to comment Share on other sites More sharing options...
borate Posted March 9, 2020 Share Posted March 9, 2020 Looks good in preview and a low-res mp4 test export. Audio is panned full right so perhaps that's why it appeared to be missing. Move the black slider square at the left of the audio track to the center, so both channels are heard. Then try an export. Link to comment Share on other sites More sharing options...
Wendy Thacker Posted March 9, 2020 Share Posted March 9, 2020 Can someone please answer my question.... I posted my link above and I have no sound and I can't upload a video without any sound. I just reverted to the 7.02 version and I get sound. How do I get the 8.10 version to have sound seeing as I've paid for it already Link to comment Share on other sites More sharing options...
borate Posted March 9, 2020 Share Posted March 9, 2020 As noted in my prior post, your project looks good here in v8.12 so could not replicate your issue. Is there sound in preview, but not in export? What are your PC's specs: CPU/GPU/RAM/free space? Try an uninstall/reinstall and report back, please. Link to comment Share on other sites More sharing options...
Nationalsolo Posted March 9, 2020 Share Posted March 9, 2020 Hi Wendy Just downloaded your project from Dropbox and it's currently loading here to VP 8.10. Like Borate, the first thing to notice is that the Audio Track 1 Stereo Pan is set to 100% right. So move this to the centre. This setting should not cause loss of audio. Some time later.....It took some considerable time to cache on my old Vista PC (perhaps because your clips were in MOV format which are less compressed than my usual mp4) but once cached your project played OK in preview. Your project exported as an mp4 and it played normally from end to end. There were no breaks in the audio so can't think what may be up at your end apart from a problem with the version you are using which may possibly have become corrupted in some way. You could try a re-install...firstly OVER the version you have and if that doesn't work then after a complete uninstall. If you have saved your vpsetup.exe file and your licence code from the current version then you might also try installing the latest version. As your project is rather lengthy can you say whether a very short project also exports without sound? Nat Link to comment Share on other sites More sharing options...
borate Posted March 10, 2020 Share Posted March 10, 2020 Please try this beta version and report results here. For licensed users upgrades are free for up to six months from purchase date. After that, VP will continue to fully function but a fee will be required in order to register the newest. Retain your old install file and registration info. Link to comment Share on other sites More sharing options...
Wendy Thacker Posted March 29, 2020 Share Posted March 29, 2020 On 3/10/2020 at 1:19 AM, borate said: Please try this beta version and report results here. For licensed users upgrades are free for up to six months from purchase date. After that, VP will continue to fully function but a fee will be required in order to register the newest. Retain your old install file and registration info. Hi, I had to reinstall an older version of Video pad but don't have the recovery key. The email I used was an email that I no longer have access to and now I can't export my videos because it says that my version is only a trial version. My issue is that my original file registration details are located on an email server that I no longer have access to. I've tried posting in these forums before but no one has answered any of my queries. Hoping I get some joy here Wendy ps the slider is in the middle on my file Link to comment Share on other sites More sharing options...
borate Posted March 29, 2020 Share Posted March 29, 2020 Folks in this forum are very responsive, as seen above. As Nat verified, the project plays just fine, after making the balance slider centering adjustment. Please list the specs for your PC: CPU/GPU/RAM and free space on C/ Link to comment Share on other sites More sharing options...
Wendy Thacker Posted March 29, 2020 Share Posted March 29, 2020 7 hours ago, Wendy Thacker said: Hi, I had to reinstall an older version of Video pad but don't have the recovery key. The email I used was an email that I no longer have access to and now I can't export my videos because it says that my version is only a trial version. My issue is that my original file registration details are located on an email server that I no longer have access to. It's asking for a security key... What do I do? I bought the upgrade to the one that had the sound issues but it didn't give me a separate key and I can't access the original one. So I clicked the trial version lite and this has no sound. I'm just going to reinstall the 7point whatever version because at least this one worked but I need a security key. Link to comment Share on other sites More sharing options...
borate Posted March 29, 2020 Share Posted March 29, 2020 Visit this page, explain the situation and include your old address. https://www.nch.com.au/support/regcontact.html There should also be a CHAT prompt where help may be available. After the licensing issue is solved, try this version. You might even test it now. Have you downloaded the completed project from the above link? Link to comment Share on other sites More sharing options...
Wendy Thacker Posted March 30, 2020 Share Posted March 30, 2020 I've sent an email re the key. The version you just sent also has no sound Link to comment Share on other sites More sharing options...
borate Posted March 30, 2020 Share Posted March 30, 2020 If you don't get a response to the email use the CHAT feature. https://www.nch.com.au/support/regcontact.html Again, what are the PC specs? CPU/GPU/RAM? Have you downloaded this as protection, so the server can be cleared? The issue is baffling as it can't be replicated by Nat or me using versions 8.10, 8.12. or the latest beta. Is there no audio from the sequence only after export or is it missing as you are editing as well - played in preview? If the latter, confirm the volume slider is to the far right and that no clips are muted. The track should like the image below for every clip... There should be no RED X on any speaker icon. Click on each speaker icon. In the box that appears, be sure that the volume slider is far RIGHT. Last ditch efforts... Clear Unused Cache Files, under OPTIONS | DISK tab. Do a full UNinstall, using this free tool. Then reinstall the latest version. Link to comment Share on other sites More sharing options...
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